Customer Success Manager

Job Duties

What you can expect to do in this role:

• Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security.

• Build and maintain executive-level and operational relationships with key stakeholders.

• Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.

• Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes.

• Own and facilitate the full renewal process for CS-Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities.

• Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies.

• Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).

Minimum Education Required

HS Diploma / GED Degree (Required)

Minimum Experience Required

3-5+ years in Customer Success or Account Management within a SaaS environment; Proven experience managing enterprise or mid-market accounts with complex needs; Familiarity with Apple ecosystems and enterprise IT workflows; Strong understanding of SaaS lifecycle, renewals, and customer health metrics; Excellent communication and negotiation skills.

Shift

First (Day)

Number of Openings

1

Compensation

$64,340.00 - $119,000.00 / Annually

Postal Code

55401

Job Type

Full Time

Place of Work

Hybrid

Requisition ID

View phone number on click.appcast.io

Job Benefits

No Benefits specified