Mechanical Claim Adjuster

Job Description Are you a technician, service writer, or parts manager looking to get out of the shop and transfer your skills to a new career? Wise F&I is currently seeking full-time Claim Adjusters to support our VSC claims team and our continued business growth. This position is Monday through Friday with weekends off. We provide a competitive salary commensurate with experience, have 9 major holidays scheduled off annually - with pay, provide a robust health care and benefits package; in addition to, a bright, modern work space with optional stand-up desk capability. Remote position available if you reside outside the St. Louis metropolitan area. Primary Job Function The Claims Adjuster is responsible for the set-up and processing of automotive VSC claims filed with our company that cover mechanical breakdown, appearance, tire & wheel and other benefits. This includes reviewing repair estimates, inspection reports, supporting documentation, communicating with repair facilities, and ultimately determining coverage. Company Description Wise F&I delivers industry-leading administration services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers. Responsibilities Working in a call center environment focused on handling calls daily within expected performance metrics, handle times, and volume. Reviewing claims using the adjudication process established by department and within company guidelines. Reviewing and verifying repair costs using standard "national labor and parts guides" (including labor rates and time) to ensure estimates are within approval guidelines. Verifying, analyzing, and investigating repair information to determine if coverage is within the guidelines of the service contract. Retrieving information from company systems and communicating information back to the customers, dealers, repair facilities, and vendors in a clear and concise manner. Determining the appropriate authorization amount based on contract guidelines via the use of good judgment combined with mechanical knowledge. Documenting all interactions, research, verifications and other claim-related information in the claim administration system. Ability to communicate effectively by telephone and email with retail and wholesale customers, repair facilities, and non-related parties using good customer service skills. Working pro-actively and cohesively as a member of the claims team. Attending training seminars and/or continuing education. Maintaining high customer service requirements and productivity standards. Working with management on specific issues as requested. Qualifications Required Education and Skills include: High school diploma or GED preferred. Technical training or College Degree is a plus. Preferred 3 or more years of hands-on automotive repair or equivalent automotive technical experience. ASE or equivalent Manufacturer certification preferred. Outstanding verbal and written communication skills. Proficient use of current computer systems, Microsoft and web-based applications. Proficient use of communication tools for email, instant message and meeting platforms. Possess strong customer service skills including conflict avoidance/resolution, negotiation, and persuasive speaking. Possess problem solving, decisiveness and time management skills. Comprehensive Benefits Competitive hourly wage (40 hrs/week) Annual Performance Evaluation w/ Compensation Review Bright, Modern Work Spaces 9 Paid Holidays (per year) Paid Vacation Days 401K Retirement Plan (100% company match up to 4% of income w/ immediate vesting) Insurance - paid benefits include Health, AD&D, Life and L/T Disability Voluntary benefits include Dental, Vision, Life and S/T Disability Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer. #J-18808-Ljbffr Reinsurance Associate Inc.