Patient Care Coordinator

Customer Service Representative - Home Medical Equipment

Location: Saginaw, MI
Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a highly organized and motivated Customer Service Representative to join our growing team. This position plays a critical role in supporting patients, healthcare providers, and referral sources by coordinating home medical equipment services and ensuring an exceptional customer experience.
Position Overview

As a Customer Service Representative, you will serve as the primary point of contact for patients, physicians, and referral sources. You will assist with processing orders, verifying insurance coverage, maintaining accurate patient records, and answering questions related to equipment and billing. This role combines administrative responsibilities with direct customer support in both office and retail settings.
Schedule

• Monday through Thursday: 8:30 AM - 5:00 PM
• Friday: 8:30 AM - 4:30 PM

Key Responsibilities

• Receive and process orders via phone and fax
• Assist patients with home medical equipment and billing inquiries
• Record and maintain accurate patient information
• Verify insurance coverage and obtain required authorizations
• Process orders within the company computer system
• Secure and manage required prescriptions for medical equipment services
• Answer incoming phone calls from patients, physicians, and referral sources
• Address claim-related questions and billing concerns
• Update and maintain patient accounts and documentation
• Assist walk-in customers in a retail setting
• Build and maintain positive relationships with referral sources and healthcare partners

Qualifications
Required

• Minimum of 1 year of customer service experience
• Excellent communication and phone skills
• Strong organizational and multitasking abilities
• Accurate data entry and computer skills
• Ability to work in a structured, fast-paced environment
• Professional and customer-focused attitude

Preferred

• Associate's or Bachelor's degree
• Related healthcare, insurance, medical office, or customer service training/certification
• Experience working with Medicare, Medicaid, commercial insurance plans, or healthcare documentation

Training & Support

This position offers a highly hands-on training experience designed to set you up for success. New team members receive direct instruction, guided practice, and ongoing feedback from leadership. Training includes side-by-side coaching, task-based learning, and regular quality reviews to ensure confidence and accuracy.
While extensive support is provided during the first several months, mastery of the role develops over time as you gain experience with the various systems, processes, and insurance requirements.
What We're Looking For

The ideal candidate is:

• Friendly and professional with strong people skills
• Comfortable interacting with customers both in person and over the phone
• Detail-oriented and dependable
• Able to juggle multiple priorities effectively
• Motivated to learn and grow in a healthcare-related environment
• Passionate about providing outstanding customer service

Job Type & Location
This is a Contract to Hire position based out of Saginaw, MI.
Pay and Benefits
The pay range for this position is $17.00 - $18.75/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Saginaw,MI.
Application Deadline
This position is anticipated to close on Oct 1, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.


Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.