Toyota Express Service Advisor

Full Time Toyota Express Service Advisor

Toyota of Kenner, a Toyota dealership located in Kenner, Louisiana, is seeking a motivated and customer-oriented individual to join our team as a Full Time Toyota Express Service Advisor. As the Express Service Advisor, you will be responsible for providing exceptional customer service while ensuring the smooth and efficient operation of our Toyota Express Service department. This is an individual contributor role with a competitive salary range of $45,000 to $80,000 per year, paid semimonthly.

Competitive salary range of $45,000 to $80,000 per year, paid semimonthly

Comprehensive benefits package including health, dental, and vision insurance

Paid time off and holidays

401k with company match

Ongoing training and opportunities for career advancement

Employee discounts on vehicle purchases, services, and parts

Greet and assist customers with a positive and professional attitude

Schedule appointments and communicate with customers regarding their service needs

Provide accurate estimates for services and obtain customer approval

Ensure work is completed in a timely and efficient manner

Communicate with technicians to keep customers updated on the status of their vehicle

Process customer payments and maintain accurate records

Continuously seek opportunities to improve customer satisfaction and service department efficiency

Maintain knowledge of Toyota products, services, and promotions

Handle customer complaints and escalate to management when necessary

Follow dealership and manufacturer guidelines and policies

High school diploma or equivalent

Previous experience in customer service, preferably in the automotive industry

Strong written and verbal communication skills

Excellent organizational and multitasking abilities

Proficient in basic computer skills and experience with dealership management systems is a plus

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Must be able to work occasional weekends and evenings

Must have a valid driver's license and clear driving record

Toyota of Kenner is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.