Sr. Executive Support Engineer

Our vision is to transform how the world uses information to enrich life for all .

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence inspiring the world to learn communicate and advance faster than ever.

As a Sr. Executive Support Engineer you will focus on problem identification and resolution technical solution development user experience as well as building and maintaining positive business relationships with the global IT Organizations clients and vendors. Fulfillment of responsibilities must be performed with a minimum amount of supervision.

Must be able to communicate effectively wow customers with their personable approach attention to detail listening skills and problem-solving skills. They need to be knowledgeable about all aspects of technology and effectively fix the diverse case load. Technical knowledge and the ability to work under pressure are two important skills in this role. Demonstrate skills with quick response and sense.

Responsibilities:

• Provide high-touch executive support addressing advanced technical needs across office travel and home environments including special events and mobile device support (iOS/Android).

• Diagnose troubleshoot and resolve hardware software and system issues across Windows and macOS environments both on-site and remotely; escalate issues as needed.

• Manage Executive Support queue while handling installations break/fix tasks and video conferencing systems in diverse and complex environments.

• Maintain knowledge resources by developing and updating KBAs documenting solutions and tracking company assets responsibly.

• Leverage strong technical proficiency in Microsoft Office AI tools and security policies while adapting quickly as a fast learner.

• Self-motivated and reliable team contributor able to work independently provide after-hours/on-call support and perform effectively in an on-site fast-paced environment.

• 5 years of customer service experience with exceptional listening skills and the ability to translate technical concepts into clear user-friendly language.

• Strong communication skills across verbal written and in-person interactions with a focus on delivering stellar client service.

• Proven ability to build and maintain client relationships through responsive effective support while documenting and sharing insights with teams.

• Self-driven and adaptable professional who thrives in fast-paced environmentsable to multitask take initiative and work both independently and collaboratively while solving new challenges.

Minimum Qualifications:

• 2 years providing support to a CEO/CEO staff in a Fortune 500 organization.

• 3 years experience in technical support or executive IT support.

• 5 years experience diagnosing or repairing PCs IT client solutions and/or mobile devices.

Preferred Qualifications:

• BA or BS college degree in Computer Information Systems or Computer Science or equivalent.

• Associate degree in related work.

• MAC and/or Windows Certification.

As a world leader in the semiconductor industry Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well provide peace of mind and help you prepare for the future. We offer a choice of medical dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury and paid family leave. Additionally Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available please see the Benefits Guide posted on

To learn about your

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Micron Prohibits the use of child labor and complies with all applicable laws rules regulations and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert : Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However all information provided must be accurate and reflect the candidates true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology Inc.

Required Experience:

Senior IC