Customer Service Assistant (Roster)

Salary: $17.21 Hourly
Location : Transit Department, 223 W. Meadowview Road, Greensboro, NC 27406, NC
Job Type: Active Roster Temporary
Job Number: 05300
Department: Transit
Opening Date: 04/02/2026
Closing Date: 6/4/2026 11:59 PM Eastern


Description
*** Extended Recruitment ****

If you have submitted an application previously for this recruitment, you need "NOT" apply again. All applications are still under consideration.
This is a Roster-non-benefited position.

Work Schedule:

6:00 am -10:00 am

4:30 pm - 8:30 pm

*Schedule may vary depending on operational needs, including holidays and weekends.

?? Be the Face of Transit - Join Greensboro as a Customer Service Assistant!
Working Title: Customer Service Assistant
About the Role
The City of Greensboro Transit Department is looking for customer-focused professionals to serve as the front line of support for our transit riders. In this role, you'll help keep our community connected by providing reliable, accurate, and friendly service across multiple touchpoints.

This is a great opportunity to gain hands-on experience in public service and build a pathway toward full-time employment with the City.
Work Schedule

• Sunday - Saturday , including nights and weekends
• Variable hours based on operational needs

What You'll Do
As a Customer Service Assistant, you'll play a vital role in daily transit operations by:

• Assisting customers in person and over the phone
• Processing fare payments using the UMO fare system
• Providing trip planning assistance and route information
• Supporting community partners and agency staff with transit guidance
• Assisting with photo ID processing during business hours
• Delivering professional service in a fast-paced, high-volume environment

?? What Makes You a Strong Candidate

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to use sound judgment and decision-making
• Comfortable working in a dynamic, customer-focused environment
• Detail-oriented with a commitment to accuracy

Important Information About Roster Positions
Roster (temporary) positions are a great way to get your foot in the door with the City. Please note:

• Hourly Position (no benefits such as health insurance or paid leave)
• Maximum of 1,000 hours per calendar year
• Not eligible for the City's pension system

While these roles do not include benefits, they are often a pathway to full-time employment . Many City employees began their careers in roster positions!
Additional Information

• This position is Non-Exempt (FLSA) and eligible for overtime
• Schedule flexibility is required to meet operational needs

Qualifications


? Minimum Qualifications

• High School Diploma or GED
• Two (2) years of customer service or banking-related experience with extensive public contact
• Valid Driver's License
• Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

? Preferred Qualifications

• Experience assisting customers with disabilities
• Bilingual skills

01


What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED. All Education/Degrees must also be reflected in the Education section of your employment application.

• Not Applicable
• Some High School Education
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• Juris Doctorate

02


Do you have a Valid Driver's License?

• Yes
• No

03


Do you have experience in a customer service or banking-related field with extensive public contacts?

• Yes
• No

04


"Clearly describe your experience in a customer service or banking-related field with extensive public contacts.*** If "No experience" please type Not Applicable or N/A in designated area. **Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work history section of your employment application ***
05


What is your level of experience with Microsoft Office software (Excel, Word, PowerPoint, Outlook)? *** Experience must also be reflected in the duties/work section of the application ***

• No experience
• Beginner
• Intermediate
• Advanced
• Subject Matter Expert

06


How many years of experience do you have working with individuals with disabilities?**Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work history section of your employment application**

• No experience
• Less than 1 year experience
• 1 years' experience, but less than 3 years' experience
• 3 years' experience, but less than 5 years' experience
• 5 years' experience, but less than 7 years' experience
• 7 years' experience, but less than 10 years' experience
• 10 or more years' experience

07


Clearly describe (company name, job duties etc) your experience experience working with Persons with Disabilities. If you have no experience please type "Not Applicable" or "N/A"**Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work history section of your employment application**
08


Are you Bilingual, and are you fluent communicating with non-English speaking residents both orally and in written form?

• Yes
• No

09


I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

• I Understand

Required Question