Customer Service Representative

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Summary We seek a positive, friendly Front Desk Customer Service Representative to provide exceptional service to our Condominium association owners, tenants, and guests. The Customer Service Representative will assist with work order processing, issuing car passes, receiving monthly fees, opening mail, and filing. Responsibilities also include maintaining communication with other staff members and answering and directing phone inquiries promptly and accurately. The Customer Service Representative must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide a professional and exceptional customer service experience.

Responsibilities

Learn and assist with the operations and activities of the condominium association

Take work orders and answer questions via phone, email, and in-person

Build rapport with the owners, renters, guests, and vendors

Ensure compliance with Certificates of insurance

Data Entry of Work Orders in Pilera Software

Qualifications

Friendly and outgoing personality

Familiarity with Association and Lifestyle industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds