IT Technician II

IT Technician II

The goal of the IT Technician II is to provide on-site technical support for schools in accordance with district standards and at the direction of the central IT department support apparatus.

Essential Duties:

• Install, configure, and troubleshoot district owned client computers/peripherals and related network/interface connectivity.
• Install, configure, and troubleshoot room presentation equipment and related network/interface connectivity.
• Basic installation of rack mounted IT infrastructure equipment
• Answers telephone, provides immediate technical assistance if possible, refers calls to appropriate persons or creates a work order request for additional on-site support
• Follows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs)
• Utilize department vans to pick up and deliver computer equipment to sites as needed
• Support special programs and meetings as needed including special equipment pick up, delivery, and setup
• Assists in the selection process for IT supported equipment
• Processes surplus equipment at assigned locations
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

Education/Experience Requirements:

• Required: High School diploma, Valid NC driver's license, Minimum two year of experience and/or equivalent training working with the following: Operating Systems: Windows, macOS, ChromeOS, iOS, ipadOS, Android Computer Hardware: PC Compatible/Apple Computers, Tablet hardware Common user software: Microsoft Office, Google Workspace Apps, ERP softwares Peripheral/AV Hardware: Document/Web cameras, Printers, Projectors, room audio systems Minimum one year experience and/or equivalent training operating computers and software in a networked environment
• Preferred: College degree or graduation from a technical school (2 year minimum) Strong knowledge of core technologies including but not limited to: Active Directory (AD), Azure, Exchange, WAN/LAN/Wi-Fi, VOIP, Core Networking, Cloud Services, UDM technologies Experience with the following brands and systems: SMART Technologies, Mimio, Vivi, Airtame, Epson, Lightspeed, BEAM, Lenovo, Filewave, Meraki, Sherpadesk, and Cisco Educational environment experience ITIL training Solid understanding of basic troubleshooting of device connectivity and physical wiring

Physical Requirements:

• Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion
• Ability to lift a minimum of 20 pounds
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards