Sales & Customer Service Associate

Job Description

Job Description

Job Title: Sales/Customer Service Associate

Company: L & J Diesel Service
Location: Jacksonville, Fl
Employment Type: Full-Time

About Us:
L & J Diesel Service is a leading diesel fuel systems manufacturer and parts dealer. We are looking for a passionate and driven individual to join our team as a Sales/Customer Service Associate.

Position Overview:
As a Sales/Customer Service Associate, you will be the face, and voice of our company, ensuring that our customers receive exceptional service and support. The ideal candidate will have a passion for customer service, excellent communication and organization skills, and a desire to learn about the automotive parts industry. Candidates with previous experience at auto parts dealers such as Napa, AutoZone, Advanced Auto, and O’Reilly are highly encouraged to apply. 

Key Responsibilities:

• Provide excellent customer service by answering incoming customer phone calls, managing incoming emails, and responding to customer text messages
• Assist customers in finding the correct part for their needs using our internal systems
• Approve customer orders and ensure they are forwarded to the shipping department for processing
• Maintain accurate customer records 
• Assist with managing customer warranty claims and communications
• Address and resolve customer complaints and inquiries efficiently and professionally
• Collaborate with the sales team to meet and exceed sales targets
• Perform other duties as assigned to ensure smooth operations

Qualifications:

• Experience: Previous customer service or sales experience is required; experience in the auto parts industry (e.g., O’Reilly, AutoZone), or a general understanding of auto parts and core parts is a plus
• Communication: Excellent written and oral communication skills
• Technical Skills: Proficiency with computers, including email, CRM software, and other office tools such as MS Office Suite and Google Drive
• Adaptability: Ability to learn quickly and adapt to a fast-paced, ever-changing environment
• Problem-Solving: Resourceful and able to resolve customer concerns effectively
• Attention to Detail: Strong organizational skills and attention to detail, especially when processing and checking order forms
• Attitude: Open-minded, team-oriented, and flexible with a positive attitude

What We Offer:

• Competitive salary 
• Comprehensive benefits package (health, dental, vision, 401k, PTO)
• Opportunities for career growth and professional development
• A supportive and collaborative team environment