Director of Operations - Cain Center for the Arts

Director of Operations – Cain Center for the Arts

DIRECTOR OF OPERATIONS

Full-Time, Exempt Location: Cornelius, NC (On-site) Salary Range: $90,000–$105,000, commensurate with experience Apply HERE .

ABOUT CAIN CENTER FOR THE ARTS

Cain Center for the Arts is a multidisciplinary arts organization serving the Lake Norman region with a mission to provide exceptional visual arts, performing arts, and community experiences. Cain Center operates a growing multi-venue campus including Cain Center for the Arts, Goodrum House, and Puckett Pottery House. The organization presents professional performances, offers a wide range of arts education programs, produces visual arts exhibitions, and partners with the community to expand access to the arts. As Cain Center continues to expand, the organization is focused on building strong operational systems, clear leadership alignment, and sustainable infrastructure to support long-term growth.

ABOUT THE ROLE

Cain Center is seeking a Director of Operations to serve as a senior leader responsible for the overall performance, alignment, and continuous improvement of operations across the organization’s multi-venue environment. This role is accountable for the success of operations across the organization—not for directly executing the work of individual departments. The Director of Operations leads through a team of experienced managers and directors who are responsible for execution within their areas, ensuring that their work is strategically aligned, well-coordinated, and consistently delivered at a high level. The Director of Operations serves as the organization’s central operational integrator, aligning people, systems, and resources to support: Performing arts programming Education and community programs Rentals and external partnerships Patron and guest experiences The ideal candidate brings a strong understanding of best practices in operating multidisciplinary arts organizations and facilities, and is able to apply that knowledge to strengthen systems, improve alignment, and support continued growth.

REPORTING STRUCTURE

Reports to: Executive Director

DIRECT REPORTS:

Facilities Manager (and building services team) Technical Director (and production staff) Patron Services Manager (and front-of-house team) Food & Beverage Manager

LEADERSHIP APPROACH

The Director of Operations leads a team of functional managers responsible for execution across facilities, production, patron services, food & beverage, and volunteer engagement. Success in this role requires the ability to: Lead through clarity of direction rather than direct execution Set goals and expectations that align team performance with organizational priorities Develop and support team leaders while holding them accountable for outcomes Ensure strong coordination across functions to deliver seamless programs and events Reinforce Cain Center’s culture of being hungry, humble, and smart

KEY RESPONSIBILITIES

Operational Leadership Lead the overall operational performance of the organization across all venues Set clear priorities, goals, and standards for operational departments Ensure alignment of execution with organizational strategy, culture, and expectations Provide direction and support to department leaders while maintaining accountability for results Identify gaps, reduce friction, and improve coordination across teams Ensure initiatives and projects are clearly defined, properly resourced, and executed with follow-through Multi-Venue Facility Operations Oversee all facility operations across Cain Center for the Arts, Goodrum House, and Puckett Pottery House Ensure strong performance in custodial, maintenance, and groundskeeping functions Maintain safe, clean, and fully operational environments Manage vendor relationships and service contracts Support preventative maintenance, capital improvements, and long-term facility planning Ensure compliance with safety standards, codes, and regulations Technology & Operational Infrastructure Ensure staff have access to effective tools, systems, and infrastructure Oversee operational technology and equipment lifecycle Partner with outsourced providers to manage IT and building systems Maintain disciplined and consistent system usage across teams Safety, Security & Risk Management Oversee safety, security, and risk management across all facilities Maintain compliance with all applicable regulations and standards Lead emergency preparedness and response planning Coordinate insurance and risk mitigation practices Own the strategy, execution, and financial performance of the rental program Oversee the full lifecycle of rental activity, including booking, contracting, execution, and reconciliation Build and maintain strong relationships with key and long-term clients Serve as a senior point of contact for high-value rental relationships Analyze performance and identify opportunities to improve revenue, utilization, and client mix Evaluate and optimize space usage, scheduling patterns, and pricing approaches Partner with the Executive Director and Leadership Team to evolve the rental program as a long-term revenue strategy Position Cain Center as a premier regional venue for events and rentals Event & Production Systems Ensure operational readiness for all performances, programs, and events Partner with the Technical Director to align production execution with organizational standards Establish clear planning frameworks, staffing models, and execution expectations Patron Experience & Front-of-House Operations Oversee Patron Services and Volunteer Services Ensure consistently high-quality guest experiences across all events Establish clear service standards and expectations Integrate staff and volunteers into effective front-of-house systems Foster a culture of hospitality, responsiveness, and professionalism Food & Beverage Operations Oversee Food & Beverage strategy and execution Align F&B with both guest experience and revenue goals Manage service models and vendor relationships Oversee the Volunteer Services Manager and overall volunteer program Ensure effective recruitment, training, scheduling, and engagement Integrate volunteers as a core operational resource Maintain a high-quality volunteer experience aligned with Cain Center’s mission Develop and manage operational budgets in partnership with Finance and the Executive Director Ensure accurate financial tracking and reporting across operational areas Maintain disciplined use of systems for budgeting, forecasting, and performance tracking Monitor operational revenue streams and recommend adjustments Support financial modeling related to rentals, staffing, and space utilization Exercise strong attention to detail and accountability in financial oversight Operational Systems & Process Improvement Assess and continuously improve operational systems and workflows Lead implementation of new processes to support organizational growth Guide teams through operational changes with clarity and discipline Apply analytical thinking to improve scheduling, capacity, and resource allocation Support data-informed decision-making across operational areas External Partnerships & Client Relationships Build and maintain strong relationships with rental clients, partners, and stakeholders Ensure consistent, high-quality client experience Balance client needs with operational realities Support long-term growth through strong, relationship-driven engagement

QUALIFICATIONS

Required 7+ years of relevant professional experience in operations, venue management, or a related field Demonstrated success in organizational leadership, including leading through managers or department heads Strong budget management and financial oversight experience High level of attention to detail and discipline in systems usage and tracking o Experience managing external relationships or clients, ideally in a venue, hospitality, or event-driven environment Proven project management skills and ability to execute complex, multi-functional initiatives Demonstrated analytical and strategic thinking, including the ability to evaluate programs and recommend improvements Knowledge of best practices in multi-disciplinary arts organizations or similar public facing institutions Strong interpersonal and communication skills Preferred Experience in a multi-venue performing arts or cultural organization Experience overseeing facilities, maintenance, or building operations Experience managing rental programs or earned revenue streams Familiarity with production environments and technical operations

LEADERSHIP QUALITIES

Cain Center values leaders who bring clarity, accountability, and a collaborative spirit. This role requires strong organizational leadership, sound judgment, and the ability to build trust across teams and stakeholders. Our leadership culture is grounded in three qualities: Humble – grounded, team-oriented, and mission-focused Hungry – proactive, driven, and committed to excellence Smart – perceptive, thoughtful, and effective in working with people

COMPENSATION & BENEFITS

Salary range: $90,000–$105,000 403(b) retirement plan with employer contribution Health insurance with employer contribution Competitive PTO package Working Conditions This role is in person and requires a schedule that may include evenings, weekends, and occasional holidays based on programming and event activity. #J-18808-Ljbffr Arts & Science Council