Temporary Utility Billing Specialist

Utility Billing Specialist

A Utility Billing Specialist is responsible for answering customer calls, while ensuring all customers are billed timely and accurately. This includes but is not limited to adjusting, analyzing and correcting utility billing discrepancies, data entry, reviewing reports to identify billing errors and quality controls; identifying unusual utility account activity and making necessary adjustments. This is a full-time/temporary assignment that may last up to 12 months. This position includes benefits, but accrues vacation and medical leave at a lower rate. Anticipated starting salary may be up to mid-point depending on candidate's experience and internal equity. The midpoint salary is $26.56 per hour.

Minimum Qualifications

Education and Experience

• A high school diploma or General Educational Development (GED) equivalent.
• One year of customer service experience with the public to include clerical work experience.
• Any equivalent combination of education and/or job-related experience that meets the minimum qualifications may be substituted.

Licensing, Certifications, and Other Requirements

• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Work Environment/Physical Demands

The City of Scottsdale offers:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month, eligible for use immediately following accrual
• Sick Leave Accrual; 8 hours/month, eligible for use immediately following accrual
• Medical (which includes behavioral health coverage), Dental and Vision benefits effective first day of employment
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457
• Pet Insurance
• Bilingual pay compensation
• Robust Employee Wellness plan with flexible incentives
• Access to several city-owned fitness and recreational facilities at no cost

Please visit the Human Resources and Benefits Information page for more information.

Selection Process: The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process. Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:

• Fingerprinting search of the national FBI Database
• Criminal Background screening

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, or disability.

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR at View phone number on click.appcast.io. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service View phone number on click.appcast.io) may contact HR at View phone number on click.appcast.io.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.