Commercial Cleaning Account Manager

Job Description

Job Description

We are partnering with a well-established, nationally recognized commercial cleaning franchise organization to hire a Commercial Cleaning Account Manager. This is a highly consultative, field-based role focused on coaching, supporting, and developing independent business owners to ensure exceptional service quality and best-in-class customer retention.

This role is approximately 80% in the field and 20% in-office & includes company car, gas card etc.

Compensation: $60,000/year ($65k+ OTE)

Location: In Field – Dayton / Greater Cincinnati Area -Regional Office: Blue Ash, OH)

Responsibilities

• Develop strong, trusted relationships with franchise business owners in your assigned territory
• Conduct regular on-site brand standard audits to ensure service excellence
• Perform proactive site visits to identify performance successes or issues and drive timely resolutions
• Support business owners with customer retention strategies and professional communication
• Identify and recommend special service opportunities to help business owners grow revenue
• Serve as a liaison between business owners and customers when needed
• Coach business owners through business planning sessions and ongoing development
• Support onboarding and offboarding of customer accounts
• Maintain accurate documentation of business owner and client records
• Provide business and technical training (e.g., strip & wax, carpet extraction, buffing, etc.)
• Complete administrative tasks accurately and on time
• Provide on-call support as necessary

Qualifications

• Minimum of 4 years of janitorial operations and customer service experience
• Proficient bilingual speaking and writing capabilities
• Strong time management and multitasking abilities in a fast-paced environment
• Proven ability to handle difficult situations and conversations professionally
• Excellent written and verbal communication skills
• Proficiency in MS Office (Word, Excel, Outlook) and general internet operations
• Professional appearance, demeanor, and discretion with sensitive information
• Ability to work independently and remain solution-oriented

Why You’ll Love This Role

• Work daytime hours (Monday–Friday, 8am–5pm) - no nights or weekends
• Company vehicle, gas card, and company-provided laptop, tablet, and cell phone
• Medical, Dental, Vision HRA Program
• Retirement plan with company match
• Paid vacation and paid holidays
• Performance bonuses and career advancement opportunities
• AimHire is an equal opportunity provider.

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