Application Analyst

Mychart Help Desk SpecialistThe MyChart Help Desk Specialist provides technical support and customer service for patients and healthcare providers using the MyChart patient portal. This role ensures timely resolution of issues related to account access, functionality, and general usage of the MyChart system, contributing to a seamless digital healthcare experience.Time Type: PRN, As NeededTypical Hours: Monday - Friday, 7:00am to 3:30pm or 8:00am to 5:30pmEducationHigh school diploma or equivalent required; associate or bachelor's degree- preferredExperience1+ years of experience in a help desk, customer service, or healthcare IT role- requiredFamiliarity with Epic Systems and MyChart- preferredBilingual (Spanish, Mandarin, etc.)- preferredExperience in a healthcare setting- preferredUnderstanding of HIPAA and patient privacy regulations- preferredSaint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call View phone number on click.appcast.io or email us at View email address on click.appcast.io. Saint Francis Healthcare System supports the overall health and wellness of our colleagues by discouraging the use of tobacco and nicotine products. If you are selected for a career opportunity with our organization, and are a tobacco or nicotine user, you will be required to complete a tobacco/nicotine cessation program within your first year of employment. This program is free of charge as part of our Employee Assistance Program.