Customer Service Representative - State Farm Agent Team Member

Responsive recruiter


Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: Our agency has been serving the community for more than five years, backed by over 40 years of combined State Farm experience across our team. We currently have four full-time team members and pride ourselves on offering a strong mix of benefits, including group life insurance, health coverage, individual commissions, team bonuses, and even a team travel incentive. We also provide generous paid holidays, PTO, occasional team lunches, a team Christmas party, and a paid lunch hour where the office closes from 12-1 so everyone can truly take a break.

Our culture is competitive in all the right ways, but never cutthroat - with a genuine focus on taking great care of our customers. We're active in the community, participate in local events, and support several sponsorships, including a major partnership with the Brighton Schools athletics programs. We're also proud to be one of the most highly rated agencies in the area, with more than 300 five-star Google reviews.

A standout feature of our office is that Barb runs the Agent Aspirant program for our territory of 50+ agents, helping develop future agency owners through a proven, competitive track - a major advantage for anyone aspiring to open their own agency one day. We also offer an up to $2,000 signing bonus based on licensing.

For someone who thrives in a supportive, high-achieving environment with real long-term opportunity, this is a place where your career can truly take off.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Barb Vogelheim - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $60,000.00 per year


My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Brighton, MI and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.