Physical Therapy Coordinator

Physical Therapy Coordinator

The Chicago Center for Sports Medicine & Orthopedic Surgery (doing business as Primus Orthopedics) is a comprehensive orthopedic and physical therapy practice-serving patients across two locations. We pride ourselves on delivering exceptional care through a team-based approach.

We are seeking a highly organized, energetic, and compassionate Physical Therapy Coordinator to provide administrative and clinical support to our Physical Therapy Department. This position is essential for ensuring smooth operations, providing excellent customer service, and supporting our clinical team in delivering high-quality patient care.

Key Responsibilities

This role is split between front office administration and clinical support.

I. Administrative / Reception Duties (Front Office)

• Serve as the first point of contact for the clinic, warmly greeting and checking patients and visitors in and out.
• Manage a multi-line phone system, directing calls and taking accurate messages.
• Efficiently manage and maintain the therapist's scheduling calendar, booking, canceling, and rescheduling appointments.
• Perform insurance verification and obtain pre-authorizations for treatment.
• Collect and process co-pays, deductibles, and outstanding patient balances.
• Maintain and organize patient files, ensuring all records are accurate, up-to-date, and compliant with HIPAA regulations.
• Process new patient intake forms and assist with any necessary paperwork.

II. Clinical Support / Tech Duties

• Assist the licensed Physical Therapist with patient care tasks under direct supervision.
• Set up and prepare treatment areas and equipment before and after each session.
• Apply basic therapeutic modalities (e.g., heat/cold packs, electrical stimulation) as directed by the therapist.
• Monitor patients during prescribed therapeutic exercises, noting and reporting any changes or concerns to the therapist.
• Assist patients with safe transfers and mobility around the clinic.
• Maintain the overall cleanliness, organization, and sanitation of the clinic, including treatment rooms and gym equipment.
• Manage, clean, organize the clinic's linen, equipment, and supply inventory.

Required Skills & Qualifications

• High School Diploma or GED required.
• Exceptional customer service and communication skills (written and verbal).
• Strong organizational skills with the proven ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems, including EMR/EHR software and standard office programs (Microsoft Office).
• Ability to stand for extended periods and the physical capability to assist in lifting or moving patients and equipment (up to [Specify Weight, e.g., 50 pounds]).
• A compassionate, energetic, and professional demeanor.

Preferred Qualifications

• Previous experience as a Physical Therapy Aide, Tech, or Medical Receptionist is a plus.
• Familiarity with medical terminology and standard billing practices.

Schedule & Benefits

• Full-time position, Monday–Friday
• Competitive compensation based on experience
• Health, dental, and vision insurance options
• Paid time off and holidays
• Supportive team environment with opportunities for growth

How to Apply

Interested candidates should submit their resume and a brief cover letter to View email address on click.appcast.io with the subject line: Physical Therapy Coordinator Application – [Your Name].