Customer Service Representative

Customer Service Representative

Build your career, not just your resume. For more than 70 years, Regal Plastic has been a trusted leader in distributing and fabricating plastic products that power industries across the U.S. Now we're looking for a Customer Service Representative who's ready to grow with us and be the face of our Springfield branch. This isn't a high-turnover call center job. You'll be building relationships with long-standing business customers, supporting sales teams, and learning a niche industry that offers room to advance.

What You'll Do

• Support existing business accounts with quotes, bids, and order follow-ups.
• Answer and resolve customer calls and emails with accuracy and speed.
• Enter orders and track shipments to ensure on-time delivery.
• Partner with sales and management to identify new opportunities.
• Be the customer's voice inside our company.

Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday.

What We Offer

• Starting pay $16.00 - $20.00 / hour DOE
• Full benefits: Medical, Dental, Vision, Life, LTD, 401(k) w/ match
• Paid time off and paid holidays
• Paid training in the plastics industrytechnical knowledge included

What We're Looking For

• Excellent communicator with strong problem-solving skills.
• Organized multitasker who thrives in a fast-paced office/warehouse support role.
• Positive, team-focused attitude.
• High school diploma (or equivalent).

Ready to grow with Regal Plastic? Apply today and take the first step toward a career with stability, growth, and impact.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.