Servicing Ops Sr Specialist

Servicing Operations Senior Specialist

As the Servicing Operations Senior Specialist, you will be responsible for the receiving, delivery, and digitization of all incoming mail. This position requires the use of various applications, procedures, and computer skills. The department is a high volume, fast-paced environment with various SLA's. This environment requires accuracy and attention to detail as there is direct customer impact.

Primary responsibilities include:

• Performs advanced clerical operations that are routine and/or repetitive in nature within a fast-paced environment.
• Utilizes established methods, procedures, and detailed knowledge of business unit products, applications, and multiple systems.
• Determines the source of issues and resolves them accurately and within established service level agreements (SLAs).
• Applies knowledge of regulatory and compliance requirements to minimize financial and operational risk to Citizens.
• Demonstrates ability to multitask, prioritize work, cross-train within the department, and assume additional responsibilities as requested by management.
• Receives, sorts, and distributes incoming mail and packages.
• Prepares outgoing mail and packages for shipment.
• Research and responds to inquiries from colleagues across the bank.
• Performs digitization of mail, colleague correspondence, and customer documentation.
• Assists with data collection and documentation related to mail and packages requiring research.

Qualifications, Education, Certifications, and/or Other Professional Credentials

Required Skills/Experience:

• Understanding of department procedures and key practices
• Ability to identify areas for improvement in personal work and operational processes.
• Strong attention to detail
• Ability to thrive in a fast-paced, high-volume, deadline-driven environment.
• Strong written and verbal communication skills
• Proficiency in Microsoft Outlook, Excel, Word, and related applications
• Ability to work effectively as a team player.
• Ability to lift to 50 lbs.
• Ability to operate a motor vehicle safely while following all rules of the road.

Education:

• High school or equivalent required

Hours & Work Schedule

• Hours per week: 40
• Schedule: 9 to 5:30, Monday – Friday

Required Skills

• Customer Support Trends
• Diversity, Equity, Inclusion, and Belonging (DEIB)
• Document and Records Management

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.