Experienced Remote Dispatcher / Emergency Breakdown Services

Job Description

Job Description

Experienced Remote Dispatcher / Emergency Breakdown Services

Train from home. Work from home. Enjoy the benefits of starting wages of $16 to $17 per hour based on experience plus shift differential available. You’ll also receive competitive healthcare, a great time off package, and enjoy the atmosphere of a company that focuses on career development with internal advancement opportunities.  

As an Emergency Breakdown Services Dispatcher and Customer Service Advocate with TTN Fleet Solutions, you’ll be helping stranded truck drivers by dispatching roadside repair, tow service, accident management, and cargo recovery professionals. We’ll train you to understand the needs of these drivers, dispatch the right solutions, and communicate with drivers and vendors for a successful outcome.

You’ll be a hero… getting drivers back on the road and safely home to their families.

Required Skills

• One to three years dispatch experience REQUIRED
• A positive attitude ready to serve customers
• Answers phones in a quick and professional manner
• Attention to detail with organizational skills
• Actively listen and document conversations
• Strong communication skills by email and chat
• Collaborate with peers and leaders to resolve customer concerns
• Acts with respect and integrity

Desired Skills

• Ability to evaluate a situation and determine the appropriate level of response
• Ability to remain calm, empathize and act with confidence during stressful situations
• Ability to establish and maintain effective working relationships
• Ability to multi-task in a dynamic fast-paced environment
• Ability to read maps and provide directions
• *Bilingual skills are a plus (Spanish or French)

  Requirements

• Stable, high-speed internet - must meet minimum requirements, monthly internet stipend given!
• Computer equipment provided
• Ability to use Zoom effectively and type at least 35 WPM with 80% accuracy
• Pass a background check and drug test
• Must live and work in the United States
• Three weeks of paid Virtual Classroom training, Monday - Friday 8 am - 5 pm CST
• Quiet and distraction-free working area is MANDATORY
• Spend long periods of time on the phone while seated

Preference will be given to candidates with at least one to three years of dispatch, fleet maintenance, or transportation industry experience.

This is a tremendous opportunity to work at home, full-time, and for an established industry leader. Morning, afternoon, and evening shifts are available. One weekend day required. Overtime pay is available.

Salary: Starting at $16.00 or more per hour depending on experience with shift differential available.