Customer Service Representative

The Customer Service Specialist will provide basic customer service functions. Essential functions • Greet customers warmly and ascertain problem or reason for calling. • Maintain a positive and professional attitude towards customers. • Resolve customers’ requests via phone and email. • Assist with placement of parts orders, RMA’s, and open items. • Take payment information and other pertinent information such as addresses, • emails and phone numbers. • Utilize computer technology to handle high call volumes. • Work with all pertinent departments to assist on any customer request. • Convey a general understanding of small part and freight shipping methods. • Provide feedback to the Customer Support Manager on efficiency of the • customer service process and make any recommendations to improve the process • that may be needed.