Customer Service Representative

Group W Inc. / The Walco Organization

Job Description

Customer Service Representative / Inside Sales Walco Organization Streetsboro, OH

Walco Organization is looking for a motivated and customer-focused Customer Service Representative / Inside Sales professional to join our team in Streetsboro, OH.

About the Role

In this hybrid customer service and inside sales position, you will be the primary point of contact for our valued customers. You will play a key role in ensuring exceptional service while supporting our sales efforts through accurate order processing and pricing management.

Key Responsibilities

Accurately enter and process customer orders in a timely manner
Maintain and update customer pricing records
Handle customer pricing requests and provide competitive quotes
Respond promptly to customer inquiries via phone, email, and other channels
Build and maintain strong relationships with existing customers
Collaborate with the sales team to identify upsell and cross-sell opportunities
Resolve customer issues and complaints with professionalism and efficiency
Support overall team goals and contribute to a positive work environment

What We’re Looking For

Previous experience in customer service, inside sales, or a related field (preferred)
Strong attention to detail and accuracy, especially with order entry and pricing
Excellent verbal and written communication skills
Proficiency with Microsoft Office (especially Excel) and experience with ERP/CRM systems is a plus
Ability to multitask and prioritize in a fast-paced environment
Positive attitude, team player mentality, and a genuine desire to help customers
High school diploma or equivalent required; associate or bachelor’s degree is a plus

What We Offer

Competitive hourly pay based on experience
Comprehensive benefits package (medical, dental)
Stable, long-term employment with a growing organization
Supportive team environment in our Streetsboro location
Opportunities for growth and advancement

If you are a reliable, detail-oriented professional who enjoys working with customers and driving sales through great service, we want to hear from you!

We are an equal opportunity employer and value diversity in our workforce.

Apply

Vacancy posted 13 days ago

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