Shipping & Receiving Manager

Job Description

Job Description

Shipping & Receiving Manager

Location: Charlotte, NC
Company: Qual Pac (A Pro Pac Company)
Client Site: Frito-Lay Dedicated Facility
Employment Type: Full-Time | On-Site
Salary: $70,000–$80,000 annually (Based on experience)
Schedule: Monday–Friday | 7:00 AM–4:00 PM

Quality Packaging (Qual Pac) has been in business for over 50 years, built on a culture that values integrity, accountability, and people. We believe our employees are our greatest asset, we stand by our word, and we prioritize our customers above all else.

As a dedicated packaging partner for Frito-Lay, we focus on operational excellence, safety, quality, and delivering exceptional service to our customers.

The Shipping & Receiving Manager is responsible for overseeing daily shipping, receiving, warehouse, and inventory operations at our Frito-Lay dedicated facility in Charlotte, NC.

Reporting to the Plant Manager, this position provides leadership to the Shipping & Receiving team, ensuring accurate inventory management, timely movement of materials, efficient warehouse operations, and compliance with customer and company requirements.

The ideal candidate will have experience managing shipping and receiving operations in a manufacturing, packaging, or distribution environment, with a focus on safety, inventory accuracy, operational efficiency, and continuous improvement.

Shipping, Receiving & Warehouse Operations

• Oversee daily shipping, receiving, warehouse, and inventory activities to ensure efficient operations.

• Ensure accurate and timely receipt, storage, movement, and shipment of materials and finished goods.

• Coordinate shipping schedules, transportation, and carrier activities to meet customer delivery requirements.

• Monitor warehouse performance, shipping accuracy, inventory accuracy, and operational efficiency.

• Oversee physical inventory counts, cycle counts, inventory reconciliation, and inventory consolidation.

• Ensure accurate inventory transactions and adherence to Warehouse Management System (WMS) procedures.

• Manage the movement of raw materials, packaging supplies, and finished goods between departments.

• Oversee the handling and shipment of rejected products, returns, and donations.

Leadership & Team Management

• Lead, train, and develop Shipping & Receiving employees to meet department and facility goals.

• Establish daily priorities, assign responsibilities, and monitor team performance.

• Conduct employee performance evaluations, provide coaching, and address performance concerns.

• Ensure employees follow company policies, procedures, and safety requirements.

• Promote accountability, teamwork, and continuous improvement throughout the department.

• Participate in daily operational meetings and communicate department performance and challenges to the Plant Manager.

Safety, Quality & Compliance

• Ensure compliance with company safety policies, OSHA requirements, and established warehouse safety procedures.

• Maintain compliance with Good Manufacturing Practices (GMPs), Food Defense requirements, and applicable Frito-Lay standards.

• Support internal audits, customer inspections, and corrective action initiatives.

• Conduct accident and incident investigations as required.

• Ensure forklifts and material handling equipment are properly maintained and operated safely.

• Maintain an organized, clean, and safe warehouse environment.

Operational Performance & Continuous Improvement

• Monitor department KPIs, including inventory accuracy, shipping accuracy, on-time shipments, and productivity.

• Identify opportunities to improve warehouse processes, reduce errors, and increase efficiency.

• Apply Lean Manufacturing and root cause analysis tools to resolve operational issues.

• Collaborate with Production, Inventory, Quality, and Supply Chain teams to ensure materials are available to support production schedules.

• Serve as a key point of contact for customer logistics teams, transportation providers, and internal departments.

• Implement process improvements that support customer satisfaction, operational efficiency, and cost control.

• Minimum of 3–5 years of experience in shipping, receiving, warehouse, or inventory operations.

• Previous supervisory or management experience in a manufacturing, packaging, warehouse, or distribution environment.

• Experience working with Warehouse Management Systems (WMS) and/or ERP systems.

• Knowledge of inventory control, shipping procedures, receiving processes, and warehouse operations.

• Experience supervising warehouse employees and managing daily operational activities.

• Understanding of warehouse safety practices and material handling equipment.

• Ability to monitor operational performance and implement process improvements.

• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

• Excellent organizational, problem-solving, and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• High school diploma or GED required.

• Experience in food manufacturing, consumer packaged goods (CPG), or contract packaging operations.

• Familiarity with GMPs, food safety requirements, and customer audit standards.

• Experience supporting high-volume shipping and receiving operations.

• Knowledge of Lean Manufacturing and continuous improvement practices.

• Bilingual English/Spanish is a plus.

• Associate's or bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.

• Must be authorized to work in the United States.

• Must be at least 18 years of age.

• Must be available to work on-site at our Charlotte, NC facility.

• Must be willing to work additional hours or weekends as business needs require.

• Ability to work in a fast-paced manufacturing and warehouse environment.

Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide packaging solutions for customers across a wide range of industries, including food, beverage, retail, e-commerce, manufacturing, and consumer packaged goods.

Quality Packaging (Qual Pac), a Pro Pac company, specializes in contract packaging and fulfillment services, supporting customers with efficient, high-quality packaging operations.

We are committed to building a workplace where safety, quality, accountability, and teamwork drive our success.

Join our team and help support the continued success of our Frito-Lay dedicated operations in Charlotte, NC.

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