IT Desktop Support Technician

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

About the Role

We’re seeking a skilled and customer-focused IT Desktop Support Technician to join our team in support of a global life sciences client. This is a hands-on desktop support role working in a dynamic, fast-paced environment, providing technical assistance to end-users ranging from corporate staff to lab-based teams. You’ll be part of an on-site IT support group responsible for ensuring a seamless technology experience across multiple departments.

Key Responsibilities

• Provide Level 1 and Level 2 desktops support for end-users onsite
• Troubleshoot hardware and software issues on Windows systems
• Support mobile devices, printers, AV equipment, and other end-user peripherals
• Manage user accounts and access permissions via Active Directory and other tools
• Assist with imaging, deploying, and maintaining end-user systems and laptops
• Maintain ticket documentation using an ITSM platform
• Collaborate with client-side IT teams on rollouts, upgrades, and system improvements
• Ensure compliance with client-specific IT policies and procedures, including those in regulated environments

Basic Qualifications

• 2+ years of hands-on IT support experience in an enterprise or scientific environment
• Strong troubleshooting skills with Windows 10/11, macOS, and Microsoft 365
• Familiarity with Active Directory, VPNs, SCCM, and mobile device management (MDM) tools
• Experience working in ticketing systems like ServiceNow or Jira Service Desk
• Excellent interpersonal and communication skills
• Ability to work independently and prioritize tasks in a fast-paced environment

Preferred Qualifications

• Experience supporting users in regulated industries (e.g., pharma, biotech) is a plus
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are preferred but not required

Salary Range

• $35,000 - $40,000 USD

This position is for a Gruve customer and is a part-time role.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.