Software Support Analyst - Hybrid

Job Description

Job Description

Software Support AnalystDFW Area | IT Department | Hybrid (Up to 3 Remote Days/Week)Are you the person who enjoys solving technical puzzles, tracking down the root cause of issues, and helping teams deliver reliable software?IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues, monitor application health, support system upgrades, validate releases, and help keep our business-critical systems running smoothly. This is an excellent opportunity for someone looking to grow a career in application support, software quality, systems operations, or business applications.What You'll DoInvestigate and resolve user and system issues through our help desk platform Monitor alerts, logs, and error dashboards to identify and troubleshoot problemsReproduce issues, document findings, and collaborate with developers on solutionsCreate and maintain support documentation and knowledge articlesValidate software updates and help ensure changes do not introduce regressionsSupport application maintenance, upgrades, and continuous improvement effortsWhat We're Looking ForStrong problem-solving and troubleshooting skillsExcellent verbal and written communication skillsAbility to learn new technologies and work well with both technical and non-technical usersDegree in a technology-related field or equivalent professional experienceAuthorization to work in the United States without sponsorshipHelpful ExperienceMicrosoft Dynamics 365 & Office 365Software testing or QAHelp desk or application supportApplication monitoring and log analysisWhy IRMI?Hybrid work environment (up to 3 remote days per week)Robust benefits packageTuition reimbursement programBusiness casual dress code45+ years of financial stabilityDallas Morning News Top 100 WorkplaceAbout IRMIIRMI is the leading provider of risk management and insurance resources, education, certifications, and events. We combine industry expertise with technology to help professionals make better decisions and manage risk more effectively.Apply today and join a company where your work directly contributes to delivering trusted solutions used by professionals across the industry.