Office Support

Office Support

We are seeking a dependable and customer-focused Branch Office Support Specialist to support the daily operations of a busy branch office and Branch Manager(s). This position serves as an important point of contact for patients and customers while providing administrative, scheduling, documentation, billing, and equipment support.

Key responsibilities include:

• Provide professional reception services, including answering phones and greeting patients and visitors.
• Support the Sales team with patient documentation and required paperwork.
• Process patient intakes, review customer information, and confirm delivery appointments.
• Complete post-delivery work order confirmation and data entry.
• Assist with patient scheduling and customer requests.
• Support Positive Airway Pressure (PAP) classes by preparing paperwork and instructions.
• Perform downloads from respiratory recording devices such as apnea monitors, oximeters, and CPAP devices as directed.
• Perform required functional testing of certain respiratory equipment.
• Support overnight oximetry programs.
• Handle documentation requests for audits and compliance purposes.
• Collect billing and payment information as needed.
• Scan, file, fax, and maintain patient records.
• Assist with warehouse and patient equipment preparation, including equipment setup and returns.
• Explain insurance coverage and out-of-pocket expenses to patients and collect payments when needed.
• Retrieve equipment from the warehouse and assist with daily receivables reconciliation.
• Make outbound customer satisfaction calls to patients and referral sources.
• Order inventory and office supplies.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED required.
• 2+ years of office-related experience.
• Strong customer service and communication skills.
• Comfortable working with computers and entering information accurately.
• Excellent organizational and attention-to-detail skills.
• Ability to handle confidential patient and billing information professionally.
• Ability to work effectively in a fast-paced office environment.
• Healthcare, medical office, or durable medical equipment experience is a plus.

This is a great opportunity for an experienced office professional who enjoys helping people, working in a healthcare environment, and balancing customer service with administrative responsibilities. The position offers a consistent 9:30 AM6:00 PM schedule and pays $22.00 per hour through January 4, 2027.