Vice President, UX

Join the Future of Security at NetskopeNetskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.SummaryThe tools people use to protect their organizations deserve to be as thoughtfully designed as they are powerfully built. As VP of UX at Netskope, you will own the design experience across our entire security platform — setting the vision, shaping the org, and ensuring that every interaction reflects genuine care for the people who depend on our products every day. Reporting to the Chief Product Officer, you will lead a distributed team of designers, researchers, and UX managers, translate design quality into business outcomes, and partner closely with Product, Engineering, and our Content team to raise the bar across the board. You will also lead the charge on embedding research and AI into how the team works — not as add-ons, but as core to how great design gets made.Job ResponsibilitiesLeadership & TeamLead a distributed UX team across the US and Taiwan — designers, researchers, and UX managers — staying grounded and connected across time zones, present and invested in each person's growthBuild and sustain a culture of openness, curiosity, and high craft — where sharing unfinished work is the norm, feedback sharpens rather than diminishes, and wins are celebrated collectivelyBuild career ladders that attract senior talent and grow designers at every level; make the business case for org investment where it creates the most leverage, and develop the next generation of design leaders from withinDesign Strategy & CraftDefine and drive the UX vision across all of Netskope's products — ensuring experiences are coherent, conceptually grounded, and built around real user needs and workflowsStay connected to the work at a level that lets you spot patterns, gaps, and cross-product opportunities — and lead initiatives that build connective tissue across the platformLead the team through the ongoing AI transformation in design practice — not by having all the answers, but by modeling curiosity, creating space to experiment, and helping the team build an AI-aware workflow that reduces busywork without sacrificing the creative and collaborative nature of designResearch & InsightsFoster a culture where designers feel close to their users: curious, evidence-informed, and empowered to advocate for what they know rather than only what they've been told to buildPush to embed research throughout the product development process, not as a gate at the end of a cycle, but as an ongoing source of confidence for designers and a de-risking tool for Product and EngineeringStay current on how AI is reshaping research practice — from synthesis and analysis to participant recruitment and insight communication — and help the research team evolve accordinglyCross-Functional PartnershipPartner with the CPO, Product Management, and Engineering to align design strategy with business goals — shaping roadmaps and influencing decisions before they are made, not afterBe a persistent, evidence-driven advocate for users: push back with conviction when design is treated as decoration or an afterthought, and use storytelling and data to make the caseConnect UX outcomes to business metrics — adoption, retention, task success, customer satisfaction — and report on design's impact to the CPO and executive team regularlyProcess & OperationsDefine and refine UX processes — from discovery and research to delivery and design system governance — and represent UX in planning and strategic discussionsTrack and report on UX performance metrics, including usability scores, accessibility compliance, and design system adoption, to make the value of design legible to the businessIdentify and pursue opportunities to reduce team friction and raise the quality bar — including exploring DesignOps capabilities and AI-powered workflows where they create real leverageYou are a good fit if youAre a natural dot-connector — you build the big picture from many moving parts, make connections across products and teams, and help others see what you seeCan make the complex feel simple — you distill hard technical concepts to their essence and use analogy and clarity to bring others alongLead with empathy and fairness — your team knows you are in their corner, generous with your time, and that their success is your successAre patient but relentless about evangelizing design — and know how to speak truth to power when business pressure is masking a bad experience decisionAre intellectually humble — you hire people who challenge you, welcome expertise that exceeds yours, and believe in growing team members up rather than managing them downSpeak the language of the business — you frame design outcomes in terms executives act on, and use that fluency to earn resources, influence roadmaps, and grow design's credibilityAre AI-curious and genuinely engaged — you are already experimenting with how generative AI reshapes design and research practice, you bring that curiosity to your team without forcing conclusions, and you are comfortable leading through change that is still being figured outQualifications12+ years of UX experience, with at least 4 years leading design managers and/or senior ICsDemonstrated ability to lead UX for complex, technical enterprise products — cybersecurity, networking, infrastructure, or adjacent domains is a strong plusProven track record of driving design strategy and roadmap influence at the VP or Director level, with fluency connecting UX outcomes to business KPIsExperience building org structures, career ladders, and making the business case for design team investment at the leadership levelExperience leading distributed teams across multiple time zonesPortfolio demonstrating systems thinking, conceptual design, and cross-product initiative drivingActive, hands-on engagement with AI tools in a design or research context — not just awareness, but evidence of curiosity and experimentation; experience helping a team develop an AI-integrated practice is a strong plusBackground in UX research, or experience directly leading a research team — familiarity with both exploratory and evaluative methods, and a track record of advocating for research as a strategic functionProficiency with Figma and Claude Code (our primary tools); DesignOps experience and design community engagement (speaking, writing, advisory roles) are both a plusEducationBachelor’s degree in Interaction Design, Human-Computer Interaction, Cognitive Science, or related fields required. Master's degree strongly preferred.Compensation: At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions. For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site. Salary Range$294,000—$420,000 USDNetskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.