General Manager

Museum of Illusions is the world's largest and fastest-growing museum chain, with nearly 70 locations worldwide. We have welcomed over 20 million visitors globally since 2015! Museum of Illusions is a visual, sensory, and educational experience designed to engage your sense of wonder and shift your perspective through the science behind optical illusions. We value play, exploration, and creativity, and we are rapidly growing. Join us in our mission to inspire wonder and joy through illusions!

Candidate Profile and Focus

The General Manager of Museum of Illusions is a leadership role responsible for the overall business performance and operations of the museum. The General Manager will be accountable for the museum's Profit and Loss performance and overall guest experience.

Primary Job Duties & Responsibilities

• Willingness to perform the most effective role.
• Lead the museum team (~25 people). Hire and train as needed. Establish and nurture a high-performance culture within the museum team.
• Support the success of Museum of Illusions: managing all business functions, ensuring stable operations and contributing to revenue growth and profitability.
• Execute marketing and sales events under the direction of the sales and marketing teams.
• Act as Museum of Illusions' spokesperson to the community and media, forging relationships with local organizations, educational institutions, and business clients.
• Supervise the day-to-day operation of the museum in line with Museum of Illusions company policies and procedures, ensuring smooth workflow, and optimizing processes for maximum efficiency.
• Maintain a high standard of product, services, and customer experience, ensuring visitor satisfaction and engagement.
• Collaborate with other Museums of Illusions to share best practices and develop new customer experience concepts.
• Ensure the museum operates in compliance with all relevant regulations and laws.
• Keep stakeholders informed about the company's performance through regular reports.
• Regularly attend local community events, business meetings, and networking events to promote Museum of Illusions.
• Act as a brand ambassador for Museum of Illusions in all interactions, effectively communicating the museum's mission, values and unique offerings.

Qualifications

• 5+ years of experience in business administration, operations, or management roles highly desired.
• Bachelor's degree preferred
• Experience in a leadership role required.
• Ability to lead a team of about 20 people.
• Strong financial management skills with experience in budgeting and P&L responsibility.
• Exceptional communication and interpersonal skills.
• Ability to cultivate long term relationships with partners and the community.
• Experience in hospitality and/or entertainment industry is preferred.
• Enthusiastic with a go-getter/can-do attitude.
• Proactive, organized, accountable, trustworthy.
• Schedule requires weekend and holiday work.

Physical Requirements/Demands

• Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment.
• Must be able to ascend/descend flights of stairs.
• Must be able to bend, stoop, kneel, crawl, crouch, and squat.
• Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, and sexes.
• Must be able to lift 25 lbs.
• Must be able to work both indoors and outdoors.
• Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations.

Perks and Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Flexible Spending and Commuter Benefit Accounts!
• 401k Retirement Plan with immediate company match!
• Generous paid time off!
• Employee discounts at our museums!

Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.