House Manager

House Managers at The Weidner work with Floor Managers, student staff, and volunteers during events to ensure a smooth patron experience. House Managers are consistently required to use critical thinking skills to engage with multiple situations simultaneously while maintaining a positive and welcoming attitude. The House Manager is a highly visible, almost entirely patron-facing role, requiring excellent customer service and problem-solving skills. Key Responsibilities Event Logistics Use information in Momentus (venue management software), POINT (volunteer scheduling software), and SevenShifts (student scheduling software) during events to ensure proper staffing Communicate expectations for events with Floor Managers, Lead Student Workers, and volunteers using appropriate channels Serve as the first point of contact for external partners related to front-of-house activities such as bar service, concessions, merchandise (including settling at the end of the night, if applicable), public safety, or other entities using the building Monitor patron activity during ingress and egress, assisting as needs arise (reseating/ticketing issues, disturbances, medical incidents, emergencies, etc.) Communicate in real time with production/back of house regarding house open, show start, intermission, and security related concerns (including auxiliary events) Assist in any pre-post show activities as necessary (coordinating meet and greets, receptions, etc. day of event) Front of House Worker Management Make sure whiteboard in volunteer room displays current and accurate information for the event Communicate instructions clearly and respectfully with ushers prior to house open, outlining the expectations for the event and any other relevant information Actively communicate with volunteers and floor managers throughout the event Check in with student workers to ensure all front of house positions are covered (ticket scanning, coat check, water cart, valet) and reassign workers as necessary Communicate with floating lead student worker on logistics such as locking/unlocking exterior doors, turning on/off lights, and playing bells before start of show and after intermission Interact with all patrons using a kind and inviting tone, making sure to approach every situation with an attitude of problem solving and helpfulness. Assist patrons with disabilities by providing reasonable accommodations in conjunction with the floor managers Re-seat patrons as necessary using the heat map provided in Momentus by communicating with appropriate floor managers and the ticket office using the appropriate channels. Address all emergency concerns and notify the necessary personnel (first aid workers, campus safety, police, on-site security) Monitor audiences and lobby spaces during performances, addressing disturbances on a case-by-case basis and alerting other staff when necessary. At the end of an event, ensure that all patrons, volunteers, and front of house staff have exited the building, all exterior doors locked, and communicate with custodial staff about interior lights Additional Responsibilities Act as an ambassador for The Weidner during events and in the community by focusing on welcoming all patrons and volunteers regardless of your personal opinions or beliefs. Use the guidelines in the Weidner Volunteer Handbook regarding respectful communication as a starting point in all interactions with other house staff, volunteers, patrons, and student workers. Accurately record hours worked using Workday, reporting any concerns to the Operations Manager as soon as possible. Complete all required online training in a timely manner. Attend monthly staffing and event planning meetings. Qualifications Required 1-2 years in a customer service driven field Strong communication and leadership skills Ability to work as a team in a fast-paced environment Intermediate competency with tablet-based apps and programs Preferred 2+ years of experience in event management or volunteer coordination Advanced knowledge of tablet-based apps and programs Previous theatre, event coordination, or volunteer management experience Core Competencies Effective communication Teamwork and collaboration Professionalism in all situations Reliability and punctuality Advanced problem-solving and critical thinking skills Time management and organization Primarily evenings and weekends depending on performance and event schedules Fast-paced, dynamic environment with multiple simultaneous priorities Involves standing and moving for extended periods during events Maintain a professional appearance that is consistent with the event's standard, which includes all-black clothing with black pants and Weidner lanyard Measurements of Success Events run smoothly and on schedule Staff and volunteers are organized and supported throughout the shift Guest needs are handled professionally and promptly Issues are addressed quickly and communicated when needed Responsibilities are completed accurately and with attention to detail Patrons, staff, and volunteers feel welcomed and respected Compensation $17 - $19 per hour based on qualifications #J-18808-Ljbffr