Spa Attendant

Job Title: Spa Attendant (Guest Services & Facilities)

Department: Spa

Reports to: Spa Director

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

Arch Amenities Group, the global leader in spa, fitness, and leisure management, is seeking a Spa Facilities & Guest Services Attendant to support the daily operations of a luxury, Forbes-focused spa and fitness facilities. This role ensures that all areas--spa, locker rooms, fitness center, pool area, and spa desk (if applicable)--are clean, stocked, welcoming, and operating in line with company standards. The ideal candidate is dependable, detail-oriented, and committed to providing an exceptional guest experience.

Key Responsibilities:

• Maintain cleanliness and organization of the spa, locker rooms, fitness areas, and pool.
• Sweep, mop, vacuum, and take out trash regularly.
• Restock linens and amenities in guest and locker areas; manage dirty laundry collection and delivery.
• Sanitize wet areas, showers, bathrooms, grooming stations, and treatment rooms.
• Greet and assist guests warmly, ensuring comfort and satisfaction.
• Escort guests to changing areas and explain locker room, shower, and spa amenities.
• Operate laundry equipment (if applicable); wash, dry, and fold linens as needed.
• Communicate effectively with guests and team members regarding facility features and guest needs.
• Promptly report any guest issues, facility concerns, or safety hazards to management.
• Follow all Arch Amenities Group brand standards, safety procedures, and policies.
• Perform additional duties as assigned by management.

Qualifications:

• High School Diploma or GED required.
• Prior customer service experience, preferably in a hospitality or spa setting.
• Friendly, professional demeanor with strong communication skills.
• Organized, efficient, and capable of multitasking in a fast-paced environment.
• Detail-oriented with a strong sense of cleanliness and safety.
• Ability to lift up to 50 lbs and perform physical tasks (standing, bending, reaching, etc.) throughout shift.
• Must be available to work a flexible schedule, including nights, weekends, and holidays.

Work Environment & Physical Requirements:

• Frequent walking, standing, bending, reaching, and lifting.
• Exposure to cleaning chemicals, humid or wet conditions, and moderate noise levels.
• Use of standard cleaning equipment and supplies (mops, vacuums, towels, disinfectants, etc.).

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.