Breakdown Coordinator

Ascend and its affiliates-DTS, DSD, and Fuchs-are shaping the future of truckload transportation through smart technology and a strong commitment to efficiency and fairness. We foster an inclusive workplace where team members can grow, achieve their goals, and maintain a healthy work-life balance.

PURPOSE

Job Title

Breakdown Coordinator

Classification

Non - Exempt

Organization

Ascend Transportation

Working Conditions

Appendix A

Department


Maintenance

STATUS

Full-time

Reports to


Breakdown Manager

Grade
52h

PURPOSE

This position is responsible for providing emergency roadside assistance to driver team members, working flexible schedules, and available to work various shifts including weekends and nights. This includes assessing and diagnosing vehicle failures through careful inquiry and dispatching appropriate service to drivers based on the nature of each breakdown.

ACCOUNTABILITIES

• Coordinate road repairs between Driver Team Members and Vendors, as necessary.
• Provide effective utilization of equipment to reduce down time.
• Ensure Department of Transportation (DOT) compliance.
• Provide total support for driver team members, inter company operations, and external customers through effective and timely action.
• Effectively communicate to our internal and external customers.
• Must perform duties to the standards of the job description and comply with the company's policies, practices, and procedures.
• Communicate effectively and professionally with Operations Personnel, Drivers, and management of all levels.
• Demonstrates personal concern for maintaining a safe environment for themselves and others.
• Model and promote Ascends Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

Qualifications

• Previous on-the-job experience in a similar role is preferred.

KNOWLEDGE, SKILLS, AND TRAITS

• Ability to deliver exceptional service through positive engagement and patience.
• Ability to work in a team environment to continuously improve results.
• Computer based keyboard skills.

Education, CERTIFICATIONS, & License REquirements

• High School Diploma or GED.

WE OFFER

• Medical, Dental, and Vision coverage (effective the 1st of the month after hire)
• 401(k)
• Employee Assistance Program
• Enhanced benefits, including Short-Term and Long-Term Disability
• Paid Holidays
• Paid Time Off

Equal Employment Opportunity Commitment

Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger.

With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy.