Guest Service Associate

$19 per hour

Lark Hospitality

Salem, MA

Guest Service Associate

Job Category: The Courier Requisition Number: GUEST001177

Posted: March 27, 2026

Full-Time

On-site

Rate: $19 USD per hour

Salem, MA 01970, USA

Job Details

Join the opening team of Salem's newest boutique hotel

We are seeking a warm, polished, and service-driven Full-time Front Desk Associate to join the opening team of a brand-new boutique hotel in the heart of Salem, MA. This is an exciting opportunity to be part of something special from day one helping to shape the guest experience and establish our hotel as a standout destination.

Our ideal candidate is welcoming, detail-oriented, and thrives in a fast-paced hospitality environment. Weekend availability is required.

Key Responsibilities:

Greet guests with professionalism and genuine hospitality
Manage check-in and check-out processes efficiently and accurately
Handle reservations, room assignments, and guest requests
Provide knowledgeable recommendations about Salem attractions, dining, and events
Respond promptly to guest inquiries and resolve concerns with grace
Maintain accurate records and handle payments securely
Collaborate with housekeeping and management to ensure seamless operations

Qualifications:

Previous front desk, hospitality, or customer service experience preferred
Strong verbal and written communication skills
Excellent typing skills with the ability to compose professional emails and guest correspondence clearly and efficiently
High attention to detail in written communication and reservation accuracy
Ability to multitask and remain composed under pressure
Proficiency with computers and reservation systems (experience with hotel PMS a plus)
Flexible schedule with required weekend and holiday availability
Professional presentation and positive attitude

If you are passionate about hospitality and excited about contributing to a unique guest experience in historic Salem, we would love to hear from you.

Pay: $18.50 - $19.50 per hour

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply

Vacancy posted 3 days ago

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