RESIDENTIAL DIRECTOR

About Us: New Hope Treatment Centers is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we're constantly growing to meet it. With a commitment to excellence and a focus on quality, we are dedicated to shaping the future of our industry. As we continue to grow and expand, we are seeking a dynamic and experienced Residential Director to join our team.

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level, and work with them and their families toward a brighter next chapter. If any part of our mission has inspired you, we urge you to get in touch. It might be the best decision you make this year.

Essential Functions:

• Serve as the ultimate decision maker for all milieu related activities
• Set the tone and the culture for trauma informed care
• Create a team of leaders (and leaders under them) that exemplify New Hope's values and vision
• Lead, train, develop and support Residential Supervisors and ensure they have the tools to lead those under them
• Work hand in hand with other department leaders to ensure there is maximum cohesion in our operations
• Help inform and execute the vision of the Executive Director
• Ensure that our internal response to crisis situations and major issues is swift, thorough and we don't repeat the same mistakes as well as reporting to and collaborating with outside stakeholders
• Work with the facilities team to identify security vulnerabilities and areas that need enhancement
• Ensure that direct care staff and youth have the resources they need to be successful
• Serve as an external representative for the company at relevant events, tours, stakeholder engagement opportunities
• Weigh in on admission decisions in collaboration with CD's and medical leadership
• Have knowledge of the residential budget and work within it while appropriately advocating for the needs of the milieu.
• Ensure high degrees of accountability are executed throughout the residential ranks
• Lead/guide/push retention efforts
• Actively work on your own leadership and development, be a role model, create and maintain the culture, step up/into other tasks and projects as needed by the organization.

KPI's (Key Performance Indicators):

• Direct Care and Program Supervisor retention rates decreasing
• Employee Engagement Surveys increasing or sustaining above 85%
• CIR and RI data trends decreasing
• Compliance trends with relevant medical records remaining high per internal audits

Must have High School Diploma with minimum of 5 years' experience in a behavioral health setting or equivalent education/experience.


Clinical degrees/licensures are preferred.