Lead Keyholder: Open/Close, Team Leader, Flexible Schedule

Benefits: 401(k) Employee discounts Flexible schedule Opportunity for advancement Training & development Do you love kids’ fashion, great deals, and creating a fun shopping experience? Join Once Upon A Child, North America’s #1 children’s resale franchise, where we make style affordable and sustainable for families every day. We’re looking for an energetic, customer-obsessed Keyholder to help lead our team and deliver an amazing in-store experience. If you’re outgoing, detail-oriented, and excited by a fast-paced retail environment, this is the perfect opportunity to grow your skills and have fun at work. Why You’ll Love Working With Us • $250 Shopping Spree Hiring Bonus after 90 days (20+ hrs/week) • Weekly paychecks • 30%+ employee discount • Flexible scheduling • Paid sick leave, holidays, and PTO • Paid training + leadership development • 401(k) eligibility • A supportive, inclusive team environment • Real opportunities to grow into management roles What You’ll Do As a Keyholder, you help keep the store running smoothly and create a welcoming experience for parents, kids, and sellers. You will: • Lead assigned shifts—motivating the team, driving great service, and ensuring smooth daily operations • Open and close the store, including key control, cash handling, and security procedures • Greet customers, assist with shopping needs, and make product recommendations • Manage the buying process: review items brought in by customers, evaluate condition/quality, and communicate our Buy Policy with confidence • Price and tag merchandise, restock the sales floor, and maintain brand-standard store displays • Support in-store events, promotions, and merchandising resets • Operate the POS system for sales, buys, and returns • Maintain store cleanliness and organization • Support and coach team members to provide exceptional customer experiences • Jump in wherever needed—teamwork is everything here! Who Thrives in This Role We’re looking for someone who is: • Friendly, outgoing, and excited to help people • Passionate about kids’ fashion, resale, and sustainability • A strong multitasker who stays upbeat in a fast-paced environment • Organized with excellent attention to detail • A natural leader—reliable, proactive, and comfortable directing a shift • Great at communication and customer engagement • Able to work a flexible schedule (weekends + some holidays required) Qualifications • 1+ year of retail, customer service, or shift-lead/keyholder experience • Proven leadership skills and comfort handling cash procedures • Strong communication and interpersonal skills • Ability to lift up to 40 lbs., stand/walk for up to 8 hours, and perform typical retail physical tasks • High school diploma or equivalent preferred Ready to Join the Fun? If you’re excited to build retail experience with a brand parents love, we’d love to meet you! Apply today and join a team that values creativity, sustainability, and great customer service. #J-18808-Ljbffr Once Upon A Child Timonium