Patient Coordinator

s Ptient Coorintor, yo'll serve s the primry liison between or ptients n proviers, ensring every ptient feels spporte throghot their helthcre jorney. Yo'll bil meningfl reltionships, gie ptients throgh their personlize cre plns, coorinte follow-p cre, n proctively reconnect ptients who hve fllen ot of cre. By combining exceptionl service with strong orgniztionl skills, yo'll help crete semless ptient experience while optimizing provier scheles n ensring no ptient flls throgh the crcks.

bot Minnepolis Integrtive Meicine Center
t Minnepolis Integrtive Meicine Center we tke ifferent pproch to ptient cre, integrting wellness, ntrition n prevention into everyy clinicl prctice. We se in-epth testing incling microbiome, genomics, n hormone testing rotinely, n we prioritize longer ppointment times with ptients so yo re ble to spen meningfl time with yor ptients becoming their prtner in helth. escription

Ptient Coorintor

Loction: Wyzt, MN (Primrily On-Site with Hybri Flexibility)

Reports To: Clinic Le


bot Minnepolis Integrtive Meicine Center

t Minnepolis Integrtive Meicine Center, we believe helthcre shol be personl, proctive, n roote in fining the why behin symptoms.

Or tem combines evience-informe integrtive meicine with exceptionl ptient cre to help people tke control of their helth. From comprehensive wellness ssessments n vnce lbortory testing to IV therpies, lifestyle meicine, n personlize tretment plns, we prtner with ptients on jorney towr lsting wellness.

We're growing n looking for someone who believes helthcre shol feel ifferent.

bot the Role

s or Ptient Coorintor , yo'll serve s the primry liison between or proviers n or ptients-giing inivils throgh every stge of their helthcre jorney.

Yo'll help trnsform personlize tretment plns into exceptionl ptient experiences by ensring ptients nerstn their next steps, sty engge in their cre, n lwys know they hve someone in their corner.

Yo'll bil trste reltionships, proctively reconnect ptients who hve fllen ot of cre, coorinte follow-p plns, ecte ptients on vilble services, n remove brriers tht prevent them from chieving their helth gols.

Yo'll work closely with or proviers, nrses, n leership tem to crete semless, experience while helping optimize provier scheles n ensring no ptient flls throgh the crcks.

If yo love biling reltionships, solving problems, n mking meningfl impct on people's lives, this role ws esigne for yo.

Wht Yo'll o
Become Trste Gie for Or Ptients

• Serve s the primry point of contct throghot ech ptient's cre jorney
• nswer qestions, provie ection, n coorinte next steps within clinic gielines

Help Ptients Sty Engge in Their Helth

• Proctively reconnect ptients who re overe for follow-p ppointments, lbortory testing, or nnl visits
• Remove brriers tht my prevent ptients from contining cre
• Mintin ccrte ocmenttion of ptient commniction n follow-p ctivities within the EHR

Optimize the Ptient Jorney

• Coorinte follow-p ppointments n provier recommentions
• Help optimize provier scheles by filling ppointment openings n minimizing gps
• Collborte with clinicl stff to ensre ptients move efficiently throgh their tretment plns
• Gie ptients throgh memberships, IV therpies, spplements, n other services tht spport their cre pln

eliver n Exceptionl Experience

• Welcome ptients with wrmth, professionlism, n genine hospitlity
• Spport front esk opertions, incling check-in, check-ot, phone clls, n pyments s neee
• Resolve ptient concerns with empthy n professionlism
• Help continosly improve the ptient experience by ientifying opportnities to simplify processes n enhnce service

Who Yo re

Yo're someone who ntrlly bils reltionships. People trst yo becse yo're wrm, orgnize, n geninely cre bot helping others. Yo commnicte with empthy while confiently giing people towr the next step.

Yo thrive in environments where no two ys re exctly like n enjoy blncing reltionship-biling with orgniztion n problem-solving.

Yo on't wit to be ske-yo nticipte nees, tke inititive, n look for wys to improve the experience for everyone ron yo.

Qlifictions

• 2+ yers of experience in helthcre, hospitlity, concierge service, cstomer sccess, ptient coorintion, or nother reltionship-focse role
• Exceptionl verbl n written commniction skills
• Highly orgnize with strong ttention to etil
• Comfortble lerning technology n working within electronic helth recor (EHR) systems
• Proficient with Google Workspce or similr softwre
• bility to prioritize mltiple responsibilities while mintining exceptionl service
• Pssion for helping others n elivering n otstning ptient experience

Preferre

• Experience in fnctionl, integrtive, concierge, or csh-py helthcre
• Experience working with EHR systems
• Sles, hospitlity, or membership experience

Slry


$21 - $23 per hor