Customer Service Representative - Veterans Services

Job Description

Job Description

Full-Time | In-Person | Pinehurst, NC

At Veterans Guardian, we help veterans pursue the disability benefits they've earned through their service.

As a Customer Service Representative , you'll play a critical role in that mission by serving as the primary point of contact for veterans throughout their journey. You'll build relationships, coordinate communication, manage documentation, and ensure every veteran continues moving through the process with confidence.

This is more than a customer service position. It's a relationship-driven role where your organization, communication, and attention to detail directly impact the experience of the veterans we serve.

As part of our Client Care team, you'll own an important stage of each veteran's journey by:

• Serving as the primary point of contact for current veterans throughout their claims process.
• Managing inbound phone calls and responding to veteran questions with professionalism and empathy.
• Providing monthly check-ins and proactive updates to ensure veterans always know what comes next.
• Maintaining detailed client records and communication notes in Salesforce.
• Processing and organizing documentation to keep files accurate and complete.
• Coordinating communication with multiple departments to keep veterans moving through the process.
• Monitoring your assigned workload and following up to ensure no veteran falls behind.
• Delivering an exceptional client experience through every interaction.

Requirements

We're looking for someone who enjoys helping people and takes pride in providing exceptional service.

You'll be successful if you:

• Build trust quickly and communicate with confidence.
• Stay organized while managing multiple priorities.
• Enjoy solving problems and following through.
• Take ownership of your work and pay attention to detail.
• Thrive in a fast-paced, team-oriented environment.
• Want meaningful work where your efforts make a difference every day.

• Customer service, client success, hospitality, healthcare, banking, retail leadership, office administration, or call center experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Comfortable using Microsoft Office and learning new technology.
• Salesforce or CRM experience is a plus.
• Military experience or familiarity with veterans is appreciated but not required.

Pinehurst, NC

Monday-Friday | Full-Time

This is a full-time, 100% in-office position.

At Veterans Guardian, every team member plays an important role in helping veterans receive the benefits they've earned.

We believe every conversation matters, every follow-up has purpose, and every interaction helps move a veteran one step closer to a better future.

When you join Veterans Guardian, you're joining a company that values teamwork, accountability, and professional growth. We invest in our employees through training, coaching, and opportunities to advance your career while making a meaningful impact on the lives of veterans and their families.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Paid Training
• Career Growth Opportunities