Jr. Help Desk Specialist

Get AI-powered advice on this job and more exclusive features. This range is provided by Trackonomy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $90,000.00/yr About the Role We are seeking a detail-oriented and proactive IT Help Desk Specialist to provide technical support to users, ensuring smooth and efficient operations across systems and networks. The ideal candidate is bilingual (English–Spanish), customer-focused, and capable of troubleshooting a wide range of hardware and software issues. Key Responsibilities Provide first and second-level technical support to end users via phone, chat, or in person. Troubleshoot and resolve issues related to Windows and Mac OS systems. Support and maintain Windows Server environments. Monitor, diagnose, and escalade issues related to Cisco networks and devices. Manage and document incidents using a ticketing system (e.g., Jira, ServiceNow, Zendesk). Collaborate with other IT teams to ensure timely resolution of technical problems. Maintain accurate records of configurations, procedures, and solutions. Qualifications 2+ years of experience in user support or help desk roles. Solid understanding of Cisco network devices (routers, switches, firewalls). Strong knowledge of Windows and Mac OS operating systems. Experience with Windows Server administration and support. Proficiency in ticketing systems and IT documentation. Bilingual: English and Spanish (required). Excellent communication and problem-solving skills. Preferred CompTIA A+, Network+, or equivalent certification. Experience working in fast-paced, multilingual environments. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Trackonomy by 2x Get notified about new Help Desk Specialist jobs in San Jose, CA . #J-18808-Ljbffr