Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary The Janitorial Supervisor is responsible for ensuring that the janitorial staff cleans and maintains the client’s premises to the standards set by FlagShip Holding Company. Essential Functions Supervise employees and help delegate operations schedule to ensure proper work area coverage. Evaluate performance of personnel and inspect assigned areas to ensure proper work performance. This requires hands‑on support and ability to perform work when necessary, including dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, window washing, etc. Find and define problems, resolve issues, and use these in making appropriate recommendations to management staff and customer contacts to exercise continuous quality improvement and exceed customer expectations. Report any issues, concerns or discrepancies to Operations Manager/Operations Coordinator. Address customer concerns and inquiries and report any new or changing job/work orders. Track and evaluate purchasing activities, supply and equipment usage and repairs; ensure appropriate labeling, dilution, and storage requirements are met in accordance with company, customer and OSHA standards. Provide on‑the‑job training for staff/employees on job‑specific tasks. Participate in company and customer training, ensuring effective communication and distribution of information to supervisors, customers and employees. Carry out management responsibilities in accordance with the company’s policies, customer rules and regulations and applicable laws. Knowledge & Skills Ability to multi‑task in a fast‑paced environment with constantly changing priorities and high customer demand. Knowledge of proper use of equipment, materials and supplies used in maintenance work. Excellent internal and external customer service skills. Professional appearance and demeanor. Ability to lead others and motivate people. Ability to work individually and as part of a team; articulate communication skills at all organizational levels. Microsoft Office skills (Excel, Word) plus Gmail, Google Docs, Google Calendar. Excellent written and verbal communication skills. Bi‑lingual English/Spanish desired. Education & Work Experience High school diploma or GED. Three to five years of related experience and/or training; or equivalent combination of education and experience, preferably in the janitorial/facilities field. Work Environment Fast‑paced office environment. Safety glasses required while performing certain tasks. High sense of urgency. Small office environment. Moderate noise level. Exposure to normal office and shop environments. Regular exposure to dust, odors, oil, fumes and noise. Physical Demands Physical demands include standing, walking, sitting, using hands to handle objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, talking or hearing, and lifting a minimum of 40lbs. Specific vision abilities required include close, distance, color, peripheral, depth perception and ability to adjust focus. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties may change at any time with or without notice. Work Authorization Authorized to work in the U.S. Equal Employment Opportunity & ADA Flagship is an equal opportunity employer. All aspects of employment—including hiring, promotion, discipline and discharge—are based on merit, competence, performance and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or other protected classes. Qualified applicants with criminal histories are considered consistently with applicable law. Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #J-18808-Ljbffr