Distribution Center Department Manager — Outbound Operations

Distribution Center Department Manager — Outbound Operations Location: Chagrin Falls, OH Company: Schneider Saddlery Position Type: Full-Time Lead Operations. Build Teams. Deliver Excellence. At Schneider Saddlery, we believe the best moments in life happen around horses — and we’re proud to help riders, barns, and equestrian families experience those moments every day. Family-owned since 1948, Schneider Saddlery has grown into one of the nation’s most respected equestrian retailers by staying grounded in what matters most: quality, integrity, service, and people. As we continue to grow and modernize our operations, we’re looking for an experienced, people-first leader to oversee our Outbound Distribution Operations. This is an opportunity to make a direct impact on both the customer experience and the culture of our distribution center. If you thrive in fast-paced environments, enjoy building strong teams, and love improving processes and performance, we’d love to hear from you. About the Role The Distribution Center Department Manager — Outbound Operations is responsible for leading all outbound distribution activities, including order fulfillment, packing, loading, and shipping operations. This role combines operational leadership with hands-on team development. You’ll drive efficiency, accuracy, accountability, and continuous improvement while creating a positive, safety-focused environment where employees can succeed and grow. You’ll also play a key role in supporting operational improvements, process optimization, and system enhancements as Schneider continues evolving its distribution capabilities. What You’ll Do Lead & Develop the Team Inspire, coach, and develop outbound team members through clear communication, accountability, and recognition. Foster a collaborative, respectful, and performance-driven culture. Support onboarding, training, employee development, and performance management initiatives. Drive Operational Excellence Oversee daily outbound operations to ensure orders are shipped accurately, safely, and on time. Monitor workflow, staffing, productivity, and shipping priorities throughout the shift. Identify operational bottlenecks and implement solutions that improve throughput and efficiency. Improve Processes & Performance Track and analyze key performance indicators (KPIs), including productivity, accuracy, and fulfillment performance. Lead continuous improvement initiatives focused on operational efficiency and customer satisfaction. Support process standardization and workflow optimization across outbound operations. Champion Safety & Quality Promote and enforce a strong culture of workplace safety and operational compliance. Ensure high standards for product handling, packaging quality, and shipment accuracy. Lead by example with a visible, floor-focused leadership style. Support Organizational Change Help teams navigate evolving systems, technologies, and operational initiatives with clarity and consistency. Encourage adaptability, problem-solving, and continuous learning across the department. What We’re Looking For Required Qualifications Minimum of 2 years of leadership experience in a warehouse, distribution, fulfillment, or logistics environment. Proven ability to lead teams in fast-paced operational settings. Strong communication, organizational, and problem-solving skills. Experience managing staffing, training, employee development, and performance accountability. Ability to interpret operational metrics and use data to drive improvements. Comfortable working in a hands-on leadership capacity within the operation. Experience with warehouse management systems (WMS), RF scanners, and shipping platforms. Commitment to workplace safety, quality, and operational excellence. Ability to stand, walk, and lift up to 50 pounds as needed. Preferred Qualifications Experience leading teams through operational change or system implementations. Background in continuous improvement or process optimization initiatives. Multi-shift or high-volume fulfillment experience preferred. Our Core Values We the Customer — Serve for the moment. Connect for a lifetime. We Own the Outcome — We take responsibility for results, not just effort. We solve problems, take accountability, and do what’s right. We’re In It with You — We work alongside our customers and teammates with empathy, partnership, and commitment. We Keep Growing — We stay curious, adaptable, and committed to continuous improvement. We’re Built to Last — We think long-term, build sustainable systems, and create lasting impact. What Success Looks Like Orders consistently ship accurately and on time. Team members feel supported, engaged, and motivated. Safety and quality standards remain high across all operations. Operational metrics improve through process optimization and accountability. The outbound department operates with strong communication, ownership, and teamwork. Why Join Schneider Saddlery? Competitive compensation and performance incentives Comprehensive benefits package including medical, dental, vision, and 401(k) Paid time off and company holidays Employee discounts on Schneider products Family-oriented, people-first culture Opportunities for professional growth and advancement Join the Schneider Team If you’re a motivated operations leader who enjoys developing people, improving processes, and delivering results, we invite you to apply. Join a company built on tradition, teamwork, and continuous growth — and help shape the future of Schneider Saddlery’s distribution operations. Apply today and help us deliver the experience our customers count on every day. #J-18808-Ljbffr Schneider Saddlery