Night Auditor

Who We Are Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do. Together We Can Do Great Things® Every Person Matters® This Is More Than A Job® Position Overview The Night Auditor is responsible for overseeing nightly hotel operations, balancing daily financial transactions, and providing exceptional guest service overnight hours. This role ensures the accuracy of financial reporting, supports property safety and security, and it may serve as the primary point of contact for guests during evening and overnight shifts within a full-service hotel environment. What You'll Do Night Audit & Financial Accuracy Balance and audit all daily hotel transactions, including room charges, payments, adjustments, and revenue postings. Reconcile Front Office, Food & Beverage, and other outlet revenue reports. Run night audit reports and prepare daily summary packets for management. Resolve discrepancies by reviewing and correcting posting errors. Ensure compliance with accounting procedures and internal controls. Guest Service & Front Desk Operations Greet, check in, and check out guests with courtesy and efficiency. Assist guests with inquiries, reservations, room changes, and hotel information. Address and resolve guest concerns using effective service recovery. Manage late arrivals, early departures, wake-up calls, and VIP requests. Monitor and respond to guest needs promptly and professionally. Safety, Security & Overnight Monitoring Maintain awareness of all property entrances, alarms, and overnight activities. Follow safety and emergency procedures, including incident reporting. Communicate with security or management regarding safety concerns. Complete regular walk-throughs of hotel public areas, hallways, and facilities. Systems, Reporting & Communication Operate hotel PMS, POS, and reporting systems with accuracy. Update guest accounts, room status, and reservation details. Communicate any operational issues to morning staff and management. Maintain organized nightly logs and documentation for follow-up needs. Front Office Support Duties Assist with preparing arrival reports, registration materials, and next-day setup. Process no-shows, cancellations, and modifications according to policy. Manage cash handling procedures, including balancing cash drawers and deposits. Assist with lobby cleanliness and maintain a welcoming front desk environment. Additional Responsibilities Provide support to other departments when needed during overnight hours. Coordinate with Housekeeping and Engineering for urgent requests or room needs. Participate in ongoing training and development sessions. Perform other duties as assigned to support Front Office and hotel operations. Maintain reliable and consistent attendance as an essential function of the role. What You'll Bring Required Education & Experience High School Diploma or equivalent required. Preferred Education & Experience Previous night audit or hotel front desk experience preferred. Experience using PMS and POS systems preferred. Accounting, cash handling, or customer service experience preferred. Training or coursework in hospitality or business preferred. Required Skills and Abilities Strong attention to detail and accuracy in financial tasks. Excellent guest service and communication skills. Ability to multitask and remain calm during high-pressure situations. Strong problem-solving abilities and sound judgment. Proficiency with computers and ability to learn hotel systems efficiently. Ability to stand for extended periods and lift up to 20 lbs. Other Qualifications Ability to work overnight shifts, weekends, and holidays. Professional appearance and adherence to company grooming standards. Ability to work independently with limited supervision. Commitment to guest satisfaction and hospitality excellence. Ability to communicate in Spanish preferred. Licenses and Certifications CPR Certification Zachry Hotels offers an industry leading benefits package for our employees and their families. Medical, Dental, Vision and Life Insurance 401K, Paid Leave and Bonus Program Company-paid short-term and long-term disability insurance Employee assistance program Tuition Reimbursement And many more We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Notice to Staffing Agencies Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency. The Monarch San Antonio