Real Estate Operations & Customer Service Manager

Job Description Job Description Success Home Team is seeking a talented Operations & Client Service Manager. This role is a mixture of high-level customer service, transaction management, and luxury brand operations. This is a long-term leadership opportunity for someone who wants to lead operational excellence and grow with our organization. Compensation & Benefits * Target Earnings: $65,000 - $85,000+ * Base salary: $60,000 - $70,000 * Performance-based bonus opportunities * Matching Retirement Plan * Health Insurance * PTO Compensation: $60,000 - $85,000+ yearly Responsibilities: What You Will Do System Management & Transaction Oversight * Refine processes: Simplifying complex processes into repeatable systems. CRMs and database communication flows. * Contract to Close: Manage all contracts from signing through closing with a professional customer service level of detail and client satisfaction. * The Playbook: Work with the leadership team to improve the Operations Manual that outlines all systems, standards, and processes, ensuring the business operates flawlessly in any environment. Client Journey & Office Standards * Customer Service: Instill a high-touch customer service culture across the client life cycle, ensuring smooth transitions and proactive problem-solving. * Office Environment: Curate a welcoming, meticulously maintained office environment and manage vendor relationships to reflect our brand's precision and warmth. Team Leadership & Growth * Leadership: Clear pathways for professional growth and leadership development. * Company Growth: As the business grows, assist in hiring, training, and mentoring future administrative staff. Qualifications: What You Bring * Experience: 5+ years of experience in high-growth operations, luxury hospitality management, or executive-level real estate administration. * The "Calmest Person in the Room": A high Adversity Quotient (AQ) with the ability to remain composed and solution-focused during complex and highly emotional real estate transactions. * Operational Mindset: Exceptional organizational skills. Understand how to simplify complex processes into repeatable systems. * High EQ: Communicate with clarity, professionalism, and genuine warmth. What Sets You Apart * You treat internal team members like VIP clients with proactive support. * You understand how luxury brands build die-hard loyalty through predictability and consistency. * You thrive on creating experiences where clients say, "This was seamless," and agents say, "I can't imagine running this business without you." About Company Welcome to the Success Home Team . Proudly serving St Paul, Minneapolis, and the 7-county Twin Cities metro. Led by founders Jonas and Holly Stomberg, who bring over 20 years of experience, we deliver a clear strategy, proven results, and a high-touch client experience. As we focus on system refinement and growth, we are actively searching for high-quality people to strengthen our operations and enhance our lead generation efforts. We believe trust is built through consistency, care, and follow-through. If you are looking to be part of a team that is in the client's corner from day one to beyond closing, join us as we help clients: Buy smart. Sell for more. Move with confidence.