ACH Specialist 1

ACH Specialist 1

The ACH Specialist 1 is responsible for daily ACH receipt and return operations in accordance with the NACHA Rules, Federal Reserve guidelines, and bank policies and procedures. This position supports end-to-end ACH processing, including exception handling, returns, reconciliations, and client support. The ACH Specialist 1 assists with compliance monitoring, reporting, and special projects to ensure accurate, timely and compliant ACH operations.

Essential duties include:

• Processing daily ACH receipt activity, including exception items, returns, Notification of Change (NOC), and Death Notification Entries (DNE) in compliance with NACHA Rules and Federal Reserve requirements, Regulation E and Bank policies and procedures.
• Reconciling daily ACH settlement activity to ensure accurate and complete posting of transactions.
• Researching, resolving, and responding to ACH disputes, errors and inquiries in accordance with Regulation E and Bank procedures.
• Providing high quality customer service by responding promptly and professionally to phone and email inquiries from internal and external clients.
• Reviewing daily OFAC monitoring reports and escalating items as required.
• Compiling, maintaining, and distributing ACH related reports, spreadsheets, and documentation as required to support operational and compliance needs.
• Maintaining current knowledge of ACH regulations, Bank policies, and procedural updates.
• Participating in special projects such as but not limited to system conversions, release, disaster recovery testing, and process improvements.
• Attending training and working towards advancing to an ACH Specialist 2 position.
• Providing support to internal teams and external clients by responding promptly and professionally to ACH inquiries, including but not limited to transaction status and troubleshooting assistance.
• Recognizing and identifying ACH operational or compliance issues and notifying management when discrepancies, errors, or risks are identified.
• Demonstrating dependability by consistently meeting deadlines, following procedures, and maintaining accuracy and quality daily work.

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security, and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Required knowledge includes:

• NACHA Rules
• Regulation E
• Regulation CC
• Regulation DD
• Bank Secrecy Act

Basic knowledge, skills, and abilities include:

• Outstanding customer service skills
• Excellent written and oral communication skills
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to work in an environment where deadlines require timely and accurate processing.
• Demonstrated ability to work independently while supporting a team.
• Proficient personal computer skills including Microsoft Office Outlook, Word & Excel
• Ability to work in multiple online systems required for ACH processing.
• Strong oral and written communication skills when interacting with internal and external clients.
• Ability to respectfully communicate with Management and Co-workers
• Strong attention to detail with excellent follow-through
• Must have ability to multi-task in a fast-paced environment maintaining attention to detail.
• Ability to respectfully communicate with Management and Co-workers

Equipment operated includes:

• Lap/Desk top computers.
• Standard Office Equipment (copiers, fax machines)

Physical requirements and work environment include:

• Requires sitting for prolonged periods of time.
• Requires lifting to 5 lbs.
• Office setting w/controlled temperature

Education and experience include:

• High School Diploma or equivalent required
• Preferred candidate must have 2-5 years of banking experience.
• Accredited ACH Professional preferred

Farmers and Merchants Bank of Long Beach