Field Service Technician
MetalForming LLC
Job Description
Job Description
Summary Functions: Field Service Technicians provide remarkable customer service by traveling to customer locations to install, service, and train customers on all MetalForming equipment.
Travel required: 90% (domestic and international)
This position works with mechanical, hydraulic, electronics, and electrical equipment as a part of the sheet metal fabricating technology.
Key Responsibilities: (1) Customer service (2) Machine Installation (3) Training on machines (4) Machine Service (5) Accurate Documentation
Specific Responsibilities
- Installation of machines
- Check for proper machine voltages.
- Align and level the machine as necessary.
- Properly install all machine accessories
- Test machines for proper functions
- Perform tests with material assuring proper bends and dimensions.
- Training on Machines
- Train customers on part programming
- Train customers on full functions of controls
- Train customers on machine functions and limitations
- Train customers on location and operation of safety switches
- Train junior personnel on all functions of equipment
- Servicing of Machines
- Identify machine problems.
- Troubleshoot the machine to identify the cause of the problem.
- Read and understand electrical schematics, mechanical drawings and hydraulic flow charts.
- Utilize voltmeters to test voltage and current readings.
- Know the functions of electrical and hydraulic components within the machine.
- Replace defective components.
- Clearly communicate machine updates to the customer and management of Metalforming.
- General Responsibilities
- Fill out detailed Service Reports and turn them in within the week.
- Prepare accurate Expense Reports
- Check in every morning.
- Check out every evening upon finishing work for the day.
Education and Experience Requirements: This position requires a valid Driver’s License. This job requires a background in electronics or heavy machinery with a preference for CNC or PLC experience. Strong oral skills and ability to read schematics are desired.
Physical Context/Work Environment: Work is typically conducted in a factory or warehouse, where you may be subject to noise, dirt, vibration, and heat. This position involves heavy lifting up to 80lbs and part manipulation. Work may be conducted in a variety of positions. This position is subject to stringent safety guidelines and the wearing of personal protective equipment.
Competencies: Customer Orientation, technical ability, electrical and mechanical skills, initiative, and independence.
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