Field Service Technician

Job Description

Job Description

Summary Functions: Field Service Technicians provide remarkable customer service by traveling to customer locations to install, service, and train customers on all MetalForming equipment. 

Travel required: 90% (domestic and international) 

This position works with mechanical, hydraulic, electronics, and electrical equipment as a part of the sheet metal fabricating technology.  

Key Responsibilities: (1) Customer service (2) Machine Installation (3) Training on machines (4) Machine Service (5) Accurate Documentation

Specific Responsibilities

• Installation of machines
  • Check for proper machine voltages.
  • Align and level the machine as necessary.
  • Properly install all machine accessories
  • Test machines for proper functions
  • Perform tests with material assuring proper bends and dimensions.
• Training on Machines
  • Train customers on part programming 
  • Train customers on full functions of controls
  • Train customers on machine functions and limitations
  • Train customers on location and operation of safety switches
  • Train junior personnel on all functions of equipment

• Servicing of Machines
  • Identify machine problems.
  • Troubleshoot the machine to identify the cause of the problem.

• Read and understand electrical schematics, mechanical drawings and hydraulic flow charts.
• Utilize voltmeters to test voltage and current readings.
• Know the functions of electrical and hydraulic components within the machine.
• Replace defective components.
• Clearly communicate machine updates to the customer and management of Metalforming.
• General Responsibilities
  • Fill out detailed Service Reports and turn them in within the week.
  • Prepare accurate Expense Reports 
  • Check in every morning.
  • Check out every evening upon finishing work for the day.

Education and Experience Requirements:  This position requires a valid Driver’s License. This job requires a background in electronics or heavy machinery with a preference for CNC or PLC experience.  Strong oral skills and ability to read schematics are desired.

Physical Context/Work Environment:  Work is typically conducted in a factory or warehouse, where you may be subject to noise, dirt, vibration, and heat.  This position involves heavy lifting up to 80lbs and part manipulation.  Work may be conducted in a variety of positions.  This position is subject to stringent safety guidelines and the wearing of personal protective equipment.  

Competencies:  Customer Orientation, technical ability, electrical and mechanical skills, initiative, and independence.