Customer Care Coordinator

Job Title: Customer Care Coordinator

Job Description

The Customer Care Coordinator provides high-quality customer service and sales support in a fast-paced environment, helping customers identify the best options for their projects or events while consistently working toward monthly sales goals. This role combines attentive customer interaction, detailed follow-up, and accurate data entry to ensure a positive customer experience and support the broader sales team.

Responsibilities

• Work in a fast-paced environment while self-directing daily activities to support and exceed monthly sales goals.

• Provide attentive and professional customer service, listening carefully to each customer's needs to deliver a positive experience.

• Analyze customer needs and recommend the most suitable options for their project or event.

• Prepare, send, and follow up on proposals and customer requests in a timely and organized manner.

• Support inside sales activities by assisting with sales inquiries, order details, and customer follow-up.

• Perform accurate data entry to maintain up-to-date customer records and sales information.

• Use Microsoft Office and Outlook to manage communications, schedules, and documentation.

• Collaborate with the sales team and other internal partners to ensure seamless customer support and project execution.

• Provide customer care and support during on-call periods, responding to inquiries and issues within the specified on-call hours.

Essential Skills

• 2-3 years of experience in sales support or customer care roles.

• Proficiency with Microsoft Office Suite, including Outlook and Teams.

• Strong customer service skills with the ability to create a positive customer experience.

• Experience in sales support, inside sales, or customer success functions.

• Ability to work independently and self-direct in a fast-paced environment.

• Strong organizational skills with a high level of attention to detail.

• Effective verbal and written communication skills.

• Comfort with data entry and managing customer information accurately.

Additional Skills & Qualifications

• Customer service, sales support, inside sales, or customer success experience.

• Ability to identify customer needs and translate them into appropriate product or service recommendations.

• Motivation to grow into a broader sales role over time.

• Comfort working toward and supporting monthly sales goals.

• Ability to manage multiple tasks and priorities while maintaining accuracy.

Work Environment

This is a fully on-site role, Monday through Friday, with standard working hours from 9:00 a.m. to 6:00 p.m. There is an on-call rotation every 5-6 weeks, during which you will cover operating hours of 7:00 a.m. to 6:00 p.m. Monday through Friday, plus 6:00 p.m. to 10:00 p.m. on weekdays and 6:00 a.m. to 10:00 p.m. on weekends. On-call work does not require being in the office and can be handled remotely, with weekend call volume typically slowing by late morning and remaining quieter in the afternoon. The environment is fast-paced and collaborative, with regular use of Microsoft Office, Outlook, and Teams to support customer interactions and sales activities. The role follows a standard professional office setting and attire.

Job Type & Location

This is a Contract to Hire position based out of Glen Burnie, MD.

Pay and Benefits

The pay range for this position is $25.00 - $28.85/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Glen Burnie,MD.

Application Deadline

This position is anticipated to close on Jun 12, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.