Digital Operations & Customer Experience Coordinator

Customer Service / Help Desk

Customer Service / Help Desk - 30%

• Facilities Resource Center point of contact on an as-needed basis for Facilities requests and emergencies via the Call Queue and Work Order Console
• Respond to inbound inquiries from students, faculty, and staff via Teams, providing clear and professional assistance
• Maintain accurate records of customer interactions and escalate issues as needed
• Responsible for the coordination and timely issuance of received information to Facilities staff for completion

CMMS Management 30%

• Function as a liaison with the CMMS vendor for day-to-day technical needs
• Maintain databases to support operational needs
• Maintain and update the Preventative Maintenance program in the CMMS
• Generate and analyze reports to support decision-making and compliance
• Provide training and technical support to community CMMS users
• Compile CMMS data and update reports for key performance indicators

Digital Tools & Technical Support 25%

• Access Control
• Facilities Software
• Websites, internal and external
• Hardware and software support for Facilities and Campus Services Staff

Digital Content Maintenance - 15%

• Demonstrate a foundational understanding of digital content management with an eagerness to learn and grow in the role
• Monitor and maintain customer-facing resources
• Perform content updates for both internal and external websites
• Maintain company resources, ensuring organization and ease of access
• Oversee directories to keep information current and well-structured
• Administer file organization to support efficient data storage and retrieval

Marginal Job Functions

• Other duties as assigned

Minimum Qualifications

• Bachelor's degree plus two years of experience in customer service or a combination of education and experience sufficient to perform the essential functions of the position
• Proficient in MS Office with strong data entry skills
• Demonstrated agility in rapidly learning and applying new applications to address organizational needs

Preferred Qualifications

• One year of experience using and managing a CMMS
• Experience in database management
• Experience in web design or content management

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

$55,000 - $60,000

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave.

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 36 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.

Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.

All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university's discretion.