Solutions Architect EMEA

Solutions Architect (EMEA)

Role: Solutions Architect (EMEA)

Commitment: Full Time

Reports To: Manager, Solutions Architect

Location: Remote | United Kingdom preferred (EMEA-based required). Work hours aligned to GMT/BST.

Travel: Once per quarter to the US for team meetings; once per quarter for EMEA trade shows or customer visits.

Tech Stack: G-Suite, Slack, Zoom, Salesforce, ChurnZero, HubSpot, Claude, Jira, Confluence

About Addigy

Addigy is a fast-growing SaaS company empowering IT professionals to manage Apple devices at scale. Our platform enables organizations and Managed Service Providers (MSPs) to monitor, secure, and manage macOS, iOS, and iPadOS devices in real time through a single, intuitive interface. We are guided by three core values: Humble – outcomes over ego, every time; Hungry – relentless in our pursuit of progress; and Smart – we're curious, we dig, we never stop learning.

The Opportunity

As the Solutions Architect (EMEA), you will be Addigy's first dedicated technical hire in the European market — a unique, high-impact, ground-floor opportunity to build Addigy's EU customer success motion from day one. You will serve as the primary technical resource for EMEA prospects and customers, owning pre-sales technical evaluations, customer onboarding and implementation, and Tier 1 support for the region.

This role is intentionally designed as a hybrid position. As the EMEA business grows, the support component will transition to a dedicated EU Support Engineer and this role will evolve toward a full-time SA focus. Candidates excited about building something from the ground up — and growing with the region — will thrive here.

Why This Role Is Exciting

• Ground-floor impact – You will be the technical face of Addigy for all of Europe, directly shaping how the company scales internationally.
• Full-lifecycle ownership – From pre-sales demos to implementation, professional services, and customer advisory, this role spans the entire customer journey.
• A role that grows with you – As the EU team scales, you help define what the SA function looks like in EMEA.

What You'll Do

Pre-Sales Engineering

• Run EU-timezone 1-to-many technical demo webinars to drive top-of-funnel pipeline
• Manage individual prospect technical evaluations from qualification through close
• Tailor demonstrations to MSP multi-tenant environments or mid-market IT stacks
• Attend EMEA trade shows and partner events as a technical representative of Addigy

Onboarding & Implementation

• Lead customer onboarding for all new EMEA accounts, adapting Addigy's established programs to EU-specific environments
• Guide customers through platform configuration, policy design, and integration with existing IT infrastructure (MDM, SSO, SCEP, Conditional Access)
• Train customer IT teams to independently operate and maintain their Addigy environment
• Identify and flag implementation risks early; escalate to SA leadership as needed

Tier 1 Support — EMEA Region

• Manage EMEA Zendesk support tickets during GMT/BST business hours
• Troubleshoot macOS, iPadOS, and iOS device management issues; escalate complex issues to US Tier 2 with full context documented
• Contribute to the knowledge base with EMEA-relevant support articles; flag recurring issues to Product and Engineering

Professional Services

• Deliver Addigy's ProServ programs to EMEA customers needing advanced technical engagement beyond standard onboarding
• Scope and execute custom solutions including automation and scripting (Bash, Python, REST APIs) and infrastructure integration

Customer Advisory

• Serve as a trusted technical advisor to EMEA customers throughout their lifecycle
• Lead technical workshops and planning sessions for strategic accounts; partner with the CSM team on QBRs and health reviews
• Identify expansion opportunities (device growth, add-ons, ProServ) and collaborate with Sales and CS to convert them
• Provide structured feedback to Product on EMEA-specific needs, integration patterns, and feature gaps

What Success Looks Like

In the first 12 months, you will:

• Master Addigy's pre-sales process and run EU-timezone demo webinars independently
• Own the onboarding process for all new EMEA accounts, meeting go-live targets
• Build a deep understanding of EMEA customer environments, including MSP multi-tenant deployments and EU-specific compliance considerations
• Establish yourself as the go-to technical resource for the EMEA sales team and customer base
• Contribute meaningfully to Addigy's support knowledge base with EMEA-relevant content

What You Bring

Required

• 5–7 years of experience in Apple MDM, MSP environments, or technical consulting

Technical Skills

• Apple Platform Expertise – Deep familiarity with MDM protocols, Apple Business Manager (ABM), Apple School Manager (ASM), APNS, DEP, SSO, SCEP, and Conditional Access integrations
• Scripting & Automation – Practical experience with Bash, zShell, Python, and REST APIs for device management workflows
• MSP & Mid-Market IT – Understanding of MSP multi-tenant deployments and mid-market IT environments
• Customer Success Tooling – Proficiency with Salesforce, ChurnZero, and Zendesk
• EMEA Awareness – Familiarity with EU IT infrastructure norms and GDPR considerations is a plus

Capabilities We're Looking For

• Customer-Centric – You build strong relationships and ensure solutions meet customer needs
• Strong Communicator – You translate complex technical concepts for both technical and non-technical audiences
• Adaptable Problem Solver – Comfortable in a fast-paced environment with evolving technologies and complex challenges
• Continuous Learner – Energized by keeping up with Apple platform developments and MSP industry trends

Compensation

Compensation includes a competitive base salary commensurate with experience, plus performance-based incentives. Full details will be shared during the interview process.

Addigy is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made on the basis of qualifications, merit, and business need.