Assistant Manager

Job Description

Job Description

Job Title: WB Assistant Manager

Classification: Non-Exempt

Supervisor: Operations Partner

Managerially Responsible For: Team Members and Team Leaders

Position Overview (Role):

As a Whataburger-Vibe Restaurants Assistant Manager, your main role is to ensure the ultimate customer experience by engaging and empowering every Team Member and Team Leader to achieve operational excellence. You are responsible for everything from cooking with fresh ingredients to ensuring the restaurant is clean and comfortable for every customer.

Essential Job Functions:

  Deliver Shift Execution

• Own Shift Operations
• Open/Close Restaurant
• Working manager
• Completes daily checklists & leverages tools for high performing shifts
• Ensures SOPs are being followed
• Effect daily Labor cost, COGS and sales – portioning, waste, labor management 
• Monitor daily cash management
• Handle guest interactions
• Leads culture, service model, & core values during each shift
• Drive speed of service and sense of urgency
• Responsible for safety and security during shift

2. Support team member development

• Support team member and manager training
• Supports team member accountability through documentation
• Provide employee development and through training and shift coaching
• Assess performance and provides feedback to team member and general manager
• Supports recruiting through screening/initial interviews
• Provide accurate promise times for every order and update regularly
• Use deployment charts every shift
• Build culture of recognition through use of our Rockstar cards

3. Support Financial Performance

• Manage speed of service/quote times
• Manage labor during assigned shift
• Manage food cost, waste, and inventory during assigned shift
• Support ordering & inventory management
• Maintain and manage equipment

Accountabilities:

• Keeps General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action. 
• Creates a positive working environment with positive actions. 
• Able to perform all position responsibilities and performance objectives in a timely and effective manner in accordance with established company policies and procedures. 
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative working atmosphere, which will be conducive to maximum employee morale, productivity, and efficiency. 

Responsibilities:

Carries out responsibilities in accordance with the organization’s policies and applicable laws. With input, support and approval from the General Manager or Upper Management, responsibilities include screening applicants, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications/Requirements:

• Age: Must be at least 18 years of age.
• Education & Experience: A high school diploma, GED, or equivalent work experience is required, and an Associate's degree is preferred. At least one year of restaurant leadership experience is preferred.
• Job Specifications:
• Strong communication and negotiation skills
• Ability to motivate a team
• Demonstrated ability to work in a team environment with strong leadership skills
• Knowledge of back-of-house systems, point-of-sale systems, restaurant operating systems, and budgetary concepts
• Food Handlers Certification
• Food Safety Certification (may vary based on city, county, or state)

Physical Demands:

• Must be able to lift up to 50 lbs
• Must be able to stand for the entire shift
• Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push occasionally
• Must be able to read orders, menu boards, and receipts
• Requires frequent contact with water, cleaning solutions, meat, poultry, and produce items
• Requires frequent hand washing
• Must be able to use computers, telephones, and office equipment

Work Environment:

The working conditions can be a very fast paced environment at times, mostly indoor work, but may include some outdoor events where climate will vary from extreme heat in summer to freezing in winter. May work with hot, cold, and hazardous equipment as well as operate phones, computers, printers, and other office equipment. The noise level is moderate to loud. Hectic work environment with occasional periods of big workloads. May be required to work evenings, overnights, weekends and/or holidays. 

DISCLAIMER:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.