Business Center Representative - Loews Sapphire Falls, Orlando, FL

Business Center Assistant

Position Overview: Assist with the daily Business Center operations within a hotel environment by providing office assistance to hotel guests while ensuring courteous and efficient service.

Key Job Responsibilities:

• Customer Service: Acknowledge and interact with hotel team members and customers. Display a polished and professional image towards hotel team members and customers. Respond quickly to questions and requests and handles service problems politely and efficiently. Demonstrate knowledge of hotel and facility services.
• Invoicing: Complete invoicing for customers. Enter and balance charges on the Company's billing system. Download and maintain accurate customer files. Provide basic cash and credit card handling according to the Company's policy.
• Supply and Equipment Maintenance: Provide quotes for Business Center equipment rentals. Complete equipment setup and support. Track and maintain office supplies and associated vendor pricing information.
• Administrative/Office Support: Support the Director of Event Technology with administrative duties. Maintain a clean, neat and organized Business Center. Handle shipping and packaging with assigned carriers for domestic and international delivery.

Job Qualifications:

• High school diploma/GED required; Associates degree is preferred.
• One year experience in a service related industry.
• Strong MS Office experience.
• Professional written and verbal communication skills.
• Working knowledge of office equipment, such as copiers and fax machines.

Competencies:

• Attention to Communication
• Exceeds Customer Expectations
• Concern for Quality
• Integrity

Physical Requirements: Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

Sitting: 2-3 Hours

Standing: 4-5 Hours

Walking: 4-5 Hours

Stooping: 2-3 Hours

Crawling: 2-3 Hours

Kneeling: 2-3 Hours

Bending: 2-3 Hours

Reaching (above your head): 2-3 Hours

Climbing: 0-1 Hours

Grasping: 4-5 Hours

Lifting Requirements:

0 - 15 lbs: Continuously

16 - 50 lbs: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Carrying Requirements:

0 - 15 lbs: Continuously

16 - 50 lbs: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Never

Auditory/Visual Requirements:

Close Vision: Continuously

Distance Vision: Continuously

Color Vision: Frequently

Peripheral Vision: Occasionally

Depth Perception: Frequently

Hearing: Continuously

Pushing/Pulling Requirements:

0 - 15 lbs: Continuously

16 - 50 lbs: Frequently

51 - 100 lbs: Frequently

Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Work Environment: Work is performed in a hotel environment that is moderately quiet to noisy. Team members may be asked to work in multiple hotel locations. Working times may include days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.