Service BDC Representative

Job Description

Job Description

Job Summary: The Service BDC specialist is responsible for providing high-quality customer service to clients within the service department. The BDC specialist will be required to drive sales of the service department by answering incoming phone calls with a friendly voice, scheduling service appointments, and addressing any concerns. Additionally, the BDC specialist is responsible for maintaining accurate records. The individual in this role is expected to handle themselves professionally and ensure that the client’s needs are addressed.

About us:  It is because of our employees that Keffer Auto Group remains the premier place to work in North Carolina. We are experiencing record growth and with that comes opportunity. We have a strong track-record and are committed to excellence which makes working with our group an exceptional experience. Keffer Auto is always looking for fresh, innovative, enthusiastic professionals driven to succeed in the car business. If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume.

This position is an excellent opportunity for the right person! We have plenty of room for growth within the company! Our ideal candidate is someone with superb customer experience and is eager to learn and grow.

Service BDC Compensation and Benefits:

• Competitive Pay

• Flexible Working Hours

• Health Insurance

• Life Insurance

• Dental & Vision Insurance

• PTO & Parental Leave

• Short term & Long term disability

• 401(K)

• Referral Program

• Compensation: From $15.00 per hour

Essential Duties and Responsibilities:

• Meet and greet service customers/provide exceptional customer service with courtesy and respect.

• Work with the Rental Coordinator to organize loaner/rental vehicles. 

• Make phone calls to service customers to ensure satisfaction.

• Call to schedule customers in for Special Order Parts.

• Call to schedule in guests for due recalls.

• Complete prospecting steps and procedures for service customers.

• Follow up on customers and make cold calls to potential clients.

• Consult regularly with the BDC/Exchange Manager.

• Adhere to all company policies and procedures.

• Other duties as assigned.

Other Qualifications

• Six months to one-year customer service experience preferred

• Must have the ability to establish productive, cooperative relationships with customers, vendors, coworkers and management.

• Must have knowledge of systems such as Microsoft Word and Excel, managing files and records.

• Must utilize effective time management skills and have the ability to work effectively and productively in a fast-paced environment.

• Must have exceptional guest service skills including excellent phone etiquette. Must have excellent verbal and written communication skills.

• Must possess strong organizational skills.

• Must be punctual, dependable, and reliable.

• Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.

Schedule:

• Day shift 

License/Certification:

• Driver's License (Preferred) 
• Ability to Relocate: Charlotte, NC 28105: Relocate before starting work (Required)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.