Front Desk Agent

Job Description

Job Description

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.

Requested Tasks

• Welcome guests upon their arrival
• Assign guest rooms
• Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
• Inform guests about payment methods and verify their credit cards and matching identification upon arrival
• Perform all check-in and check-out tasks
• Respond to the guest requests in a timely and professional manner
• Answer incoming calls
• Maintain records and files
• Monitor expenses and costs, as needed
• Resolve guest complaints and issues
• Arrange transportation for guests
• Ensure hotel responsibilities
• Accurately completes daily checklist
• Adhere to Makeready's Guiding Principles
• Additional duties and assignments as assigned

Requested Capabilities

• Prior experience working in a hotel highly preferred
• Professional, approachable and friendly personality
• Knowledge of PMS Systems. (Oprea, Alice, Hotsos, etc.)
• Able to think quickly and adapt adeptly
• Organized and detailed
• Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
• Must be able to lift objects weighing up to 50 pounds
• Adhere to Makeready & property policies and procedures as defined

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.