Case Manager

Job Description

Job Description

We are looking for a compassionate and organized Case Manager to support formerly homeless adults in San Francisco, California through a Contract assignment. This position focuses on helping tenants maintain stable housing, access community resources, and improve day-to-day well-being through consistent, person-centered support. The ideal candidate brings strong case management judgment, clear documentation skills, and the ability to respond calmly in complex situations.

Responsibilities:
• Oversee an active tenant portfolio, providing consistent case management support to individuals who may be navigating mental health, substance use, or medical challenges.
• Meet with tenants regularly through outreach, intake conversations, follow-up appointments, and wellness check-ins to identify needs and track progress.
• Develop service plans centered on each tenant’s goals, with an emphasis on housing stability, independence, and improved quality of life.
• Help residents secure and maintain benefits, stay current with rent obligations, and address barriers that could affect continued tenancy.
• Coordinate with property staff during unit reviews, pest control visits, and habitability follow-up to support safe living conditions.
• Connect tenants with employment services, health providers, and community-based programs, and encourage successful participation in those referrals.
• Foster a supportive residential environment by organizing tenant activities, group gatherings, and community-building events in partnership with site teams.
• Maintain accurate case records, prepare required reports, and ensure files are updated, organized, and handled with confidentiality.
• Respond to urgent tenant situations using de-escalation techniques, and communicate concerns involving safety, abuse, or neglect through the proper channels.
• Work closely with internal teams and external service providers, while also assisting with sitewide initiatives such as recertifications and resident support activities.• Bachelor’s degree required, or two years of verified experience providing case management services to individuals who are currently or were previously without stable housing in place of a degree.
• At least one year of experience supporting diverse, low-income, and housing-insecure populations.
• Prior hands-on background in case management, outreach, or supportive housing services.
• Knowledge of San Francisco resources available to adults who are currently or were previously without stable housing, with the ability to make appropriate service referrals.
• Ability to manage detailed case files and documentation for a high-volume caseload in an organized manner.
• Proficiency with Microsoft Office applications and general administrative documentation tasks.
• Strong written communication skills, including the ability to complete forms accurately and prepare clear correspondence.
• Demonstrated problem-solving ability, sound judgment, and comfort handling sensitive situations with discretion.