Processing Specialist

Serve as a point of contact for retail agent partners and clients, providing fast, friendly, and accurate service via phone and digital communication Review and process applications with accuracy Use management system(s) to record information as well as communicate with clients Process endorsements (policy changes) and cancellations in accordance with training and company guidelines Support operational functions including reports, inspections, policy audits, and surplus lines documentation Assist with surplus lines tax filings and compliance and coordinate with applicable state insurance boards, as needed Maintain organized, detailed records to ensure compliance, efficiency, and excellent service Jump in to support the team with additional tasks as needed — because teamwork makes everything run smoother Requirements High school diploma or equivalent (college coursework or degree preferred) One to two years of customer service experience; insurance experience preferred Working knowledge of Windows PC, Microsoft Word, Excel, and Outlook Ability to remain calm, professional, and solution-oriented in fast-paced or stressful situations #J-18808-Ljbffr